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Answer: We take packing and shipping seriously — we provide pre-shipment photos of your order for verification. • If your order is missing parts and the missing items are not in the packing photos, we will ship replacements. • If all items appear in the shipping photos, compensation will not be provided unless a valid reason is presented. • Refunds are not allowed without solid justification. For damaged or incomplete orders, please contact us within 48 hours of delivery with an unboxing video and photos. We will offer a replacement or refund solution based on the case.