Question 1

Can your driver suggest or recommend places to visit in Johor / Malaysia?

Accepted Answer

Please have a look at our official Facebook page for more ideas.

Question 2

I am Singaporean PR / permit / pass holder. Do I need to fill in SG Arrival Card?

Accepted Answer

From 15th April 2022, fully vaccinated Singapore residents and long-term pass holders arriving via the land checkpoints will no longer need to submit the health declaration via the SG Arrival Card.

Refer to the following for more details:
https://www.ica.gov.sg/news-and-publications/newsroom/media-release/health-declaration-no-longer-required-for-vaccinated-singapore-residents-and-long-term-pass-holders-using-the-land-checkpoints

Question 3

Is tipping required for the driver?

Accepted Answer

Tipping is optional and depends on whether you liked our driver service. As a reference, our popular drivers do get around SGD10-SDG30 as a tip from customers.

Question 4

I am very sensitive to smoke odour / smell. Can I get a non-smoking vehicle?

Accepted Answer

Rest assured, our drivers are non-smokers so there’s no smell of smoke in the car.

Question 5

How do I pay for the transport service?

Accepted Answer

You can pay in cash to the driver in Singaporean Dollar. No credit card is accepted.

Question 6

How far in advance should I book a vehicle?

Accepted Answer

You can book anytime before the pick-up time. However, most of the time the taxis are fully booked within 3 days so we encourage you to schedule your booking at least 3 days in advance.

Question 7

Do you only provide transfers from Singapore to Johor Bahru?

Accepted Answer

No. We provide transfer services from Singapore to anywhere in Malaysia, not only in Johor Bahru.

Question 8

How long in advance can I revise my travel schedule?

Accepted Answer

You can make travel changes 24 hours before the scheduled date. However, the acceptance of the revision will still depend on the availability of the taxi.

Question 9

Do passengers need to disembark when crossing the Singapore-Malaysia borders?

Accepted Answer

No, passengers can remain inside the taxi for the entire journey.

Question 10

Are your prices based on the number of passengers or per vehicle?

Accepted Answer

Our taxi charges are per vehicle, not per passenger.

Question 11

Do you impose extra charges in case of flight delays?

Accepted Answer

We do charge waiting time, but if you provide us with your flight number, our drivers can monitor your arrival and discuss waiting charges accordingly.

Question 12

Is a baby seat mandatory for the trip?

Accepted Answer

In Singapore, it’s a requirement. We offer child car seats (for children up to 18kg) for an additional SGD 10 each way. We can arrange one child seat per trip due to limited availability, or you can bring your own car seat.

Question 13

Do you provide services for daily trips or weddings, and what are the rates?

Accepted Answer

Yes, we offer these services. When booking, please select “Special Request” for Trip Type, and we will provide a customized quotation based on your specific needs.

Question 14

How can I obtain a Visa On Arrival (VOA) as an Indian or Chinese passport holder?

Accepted Answer

Tips for applying for Visa On Arrival (VOA):

1. The process typically takes approximately one hour.
2. VOA counters operate 24 hours a day.
3. Payments are accepted by credit card only, and cash is not an option.
4. The VOA fee is RM200 per passenger.
5. Please be aware of an additional SGD30 waiting charge at the VOA office for your journey.

Explore answers with confidence.

Question: How can I obtain a Visa On Arrival (VOA) as an Indian or Chinese passport holder?