Question 1

What type of company is Kim Soon?

Accepted Answer

Kim Soon is a Malaysia-based supplier of industrial and marine products and an authorized distributor of 3M industrial solutions. We serve factories, shipyards, Furniture factory and manufacturing companies with professional-grade materials and equipment.

Question 2

What are your main products?

Accepted Answer

We supply a wide range of products including 3M™ adhesives, sealants, abrasives, industrial tapes, safety products such as safety shoe, Safety Vest, glove, helmet, and polishing materials for industrial and marine applications.

Question 3

Are your products genuine

Accepted Answer

Yes. We are authorized distributors of well-known brands such as 3M Malaysia, Rubberex Glove Malaysia  and Seamaster Paint. All products are original and supported with professional technical advice.

Question 4

Which areas do you serve?

Accepted Answer

Our head office is located in Johor Bahru, Malaysia. We serve customers nationwide, including industrial and commercial clients across multiple regions.

Question 5

How can I place an order?

Accepted Answer

You may contact us via the website inquiry form, phone, or email. Our sales team will assist with stock availability and quotations.

Question 6

Do you support wholesale and retail orders?

Accepted Answer

Yes. We support both wholesale and retail orders, whether you are a large corporation or an individual customer.

Question 7

Do you provide delivery services?

Accepted Answer

Yes. Delivery can be arranged based on order quantity and location, either via our logistics partners or courier services. Delivery cost and lead time will be confirmed upon order.

Question 8

How can I get product pricing?

Accepted Answer

Please contact our sales representatives for the latest pricing. Prices may vary depending on quantity, brand, and market conditions.

Question 9

What payment methods do you accept?

Accepted Answer

We generally accept bank transfers and other standard business payment methods. Payment details will be shared after quotation confirmation.

Question 10

Do you provide technical support after purchase?

Accepted Answer

Yes. We offer product application advice and technical support to ensure proper and effective use of our products.

Question 11

How do I request a return or exchange?

Accepted Answer

If there is a product quality issue, please contact our Sales Person which in charge to your account as soon as possible. We will assist according to our company policy.

Question 12

📞 Contact Information

Accepted Answer

You may contact us via phone at +6012-7492304 / +6011-11209343 or email us at **[Sales@kimsoon.com.my] or [kimsoon3012@gmail.com] 
For any new brand or any business development contact via phone at  +6018-6634423

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Question: 📞 Contact Information