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Question: I cannot receive my security device (token) or card. What should I do in this case?
5-3. About Account Management
Answer: First of all, kindly make sure that it has not arrived at your bank's registered address. If you have not received it, kindly contact the bank, sign the required documents and request a reissue. * If the address is changed, such as when moving an office, kindly change the recipient address immediately.