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Question: My funds went missing during the international remittance. What should I do in this case?
5-2. About Outgoing transfer and Incoming transfer
Answer: Due to business customs, international remittance procedures are entirely responsible for the payment from the bank side that sent the fund. If you are unable to confirm the payment in payee account even 1 week after the transfer, you may have some trouble, so kindly ask the bank from which you sent the payment. If you specify correspondent bank, there are 2 possible causes below:- (1) Differences in remittance destinations, funds stopped at one of the correspondent banks Take the reorganisation procedure at the remittance bank side, return the funds to the remittance source account, and retransmit the fund again (prescribed fee will be charged for reorganisation). (2) Although the funds have arrived at the financial institution of the recipient, the designation below "Further Credit to" is incorrect and the funds are not credited to the recipient's account Present the copy of the remittance request form to the other financial institution, tell the fact of the remittance, and instruct them to add fund to the recipient's account. * In order to make international remittances, it is necessary to pre-register your bank account. We recommend that you first send a small amount of fund to the registration site and make sure that you can deposit it safely. Once it succeeds, you will be able to transfer large amounts of fund with confidence since the next route will send the same route. * Kindly be sure to print out the receipt number when sending fund instructions from internet banking. This is important evidence in case of trouble.