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Answer: - Request for exchange must be within 3 calendar days upon delivery date, provided items MUST be in original conditions & packaging intact, clean and in good working conditions Without any cracks or damage at our sole final discretion. If approved, all return expenses are - At buyers costs. Refund payment process will take approximately 14 working days. - Return / exchange requests not allowed for following cases ~ Change of mind Products are used, destroyed or damaged Individual pack boxes are dirty, not in good conditions & damaged. Buyers did not follow the instructions included inside the products - Returns of (Pre-Order Merchandise) ~ We Do Not accept any returns for Pre-Order items (items we have no ready stocks, but order Back-to-back against your orders).