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Answer: Please contact our customer service at 6011 3700 2151 and send us the invoice or receipt, along with a video and a photo that show the product issue clearly. This will help us understand the problem and investigate it. The investigation may take up to 7 working days. If we approve the replacement, we will ship it out within 7 working days after we receive your postage charges. Customer don’t have to pay for the replacement parts during the warranty period, but you are responsible for the postage costs. Labor charges will apply if we are required to visit your site for an inspection or to install your replacement.