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Answer: Buyer may only apply for the refund and/or return of the Item in the following circumstances: The Item has not been received by Buyer; The Item received is incomplete (missing quantity or accessories); The Item delivered to Buyer that does not match the agreed specification (e.g. wrong size, colour, etc.); The Item received has physical damage (e.g. dented, scratched, shattered); The Item received is faulty (e.g. malfunction, does not work as intended); Buyer’s application must be submitted a refund or return request via email to [email protected]. Thomson Furniture will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.