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Answer: We will arrange for replacement, should you receive damaged or incorrect item(s). When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to [email protected] immediately. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection.