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Answer: If the tracking information for your parcel stated that it’s ‘delivered’, but you have trouble locating the delivered parcel: 1. Check with neighbours, family members, and colleagues. 2. Look around the delivery location. 3. Check for notice of attempted delivery. 4. Contact the courier company with your tracking information for further information. If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team via WhatsApp at (+65 9890 2336) or send an email to [email protected] for further assistance.