Question 1

How many days customers have to ask for a refund? 需要在多少天内申请退款？

Accepted Answer

7 days after receiving the goods 
收到货后开始算7天

Please contact juxuanguan@gmail.com, 0165083131 for refund 
请联系juxuanguan@gmail.com, 0165083131 申请退款。

Question 2

What are the conditions that must be met to issue a refund? 退款申请必须满足哪些条件？

Accepted Answer

- Product must be returned in its original packaging 
- Product isn't used or damaged 
- Product must have the receipt or proof of purchase 
- Please note that we will check the product's condition before shipping it out. We only accept refunds for products that are damaged during transit.

- 产品必须以其原始包装退回。
- 产品未被使用或损坏。
- 产品必须附带收据或购买凭证。
- 请注意，在发货前我们会检查产品的状态。我们只会为在运输过程中损坏的产品提供退款。

Question 3

Do you issue refunds for items on sale (ie. discounted)? 对于打折商品，是否提供退款？

Accepted Answer

Yes, items on sale can be refunded 是的，打折商品也可以退款。

Question 4

Can customers exchange a product with a new one?  顾客可以更换一个新的产品吗？

Accepted Answer

Yes, customers have the option to exchange their product for a new one by reaching out to us (juxuanguan@gmail.com, 0165083131). However, it's important to note that in such cases, customers will be responsible for covering the shipping fees associated with the exchange.

是的，顾客可以通过联系我们（juxuanguan@gmail.com, 0165083131）选择将其产品换成新的。然而，需要注意的是，在这种情况下，顾客需要自行支付与换货相关的运费。

Question 5

The following Goods/Condition can be returned: 以下商品/情况可退还

Accepted Answer

- Please note that we will check the product's condition before shipping it out. We only accept return for products that are damaged during transit. It is important to note that customers will be responsible for covering the shipping fees associated with the return.

请注意，在发货前我们会检查产品的状态。我们只会为在运输过程中损坏的产品提供退款。此外，顾客需要自行支付与退货相关的运费。

- Returns are not accepted for goods that do not meet expectations or preferences.
如果收到的货物与期望不符或者不符合喜好，不可申请退货。

Question 6

Where should customers send the product for return? 顾客应将产品寄送至何处进行退货？

Accepted Answer

36A, Tingkat Atas, Jalan Songket Indah 1/1, Taman Songket Indah, 08000 Sungai Petani, Kedah.

Question 7

The following Goods/Condition can be exchanged: 以下商品/情况可更换新商品

Accepted Answer

Please note that we will check the product's condition before shipping it out. We only accept exchanges for new products that are damaged during transit. It is important to note that customers will be responsible for covering the shipping fees associated with the exchange.

请注意，在发货前我们会检查产品的状态。我们只会为在运输过程中损坏的产品提供更换新产品。此外，顾客需要自行支付与更换新产品的相关的运费。

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Question: The following Goods/Condition can be exchanged: 以下商品/情况可更换新商品