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Answer: Yes, customers have the option to exchange their product for a new one by reaching out to us ([email protected], 0165083131). However, it's important to note that in such cases, customers will be responsible for covering the shipping fees associated with the exchange. 是的，顾客可以通过联系我们（[email protected], 0165083131）选择将其产品换成新的。然而，需要注意的是，在这种情况下，顾客需要自行支付与换货相关的运费。