List of Frequently Asked Question NB 99 Transport Service Malaysia

NB 99 Transport Service https://www.sgmytaxii.com

How far in advance should I book my taxi?

You can book anytime before the pick-up time. However, most of the time the taxis are fully booked within 3 days so we encourage you to schedule your booking at least 3 days in advance.

NB 99 Transport Service https://www.sgmytaxii.com

When should I receive the driver’s contact details?

You will receive the driver’s contact details around 9pm on the day before your travelling date.

NB 99 Transport Service https://www.sgmytaxii.com

How long in advance can I revise my travel schedule?

You can make travel changes 24 hours before the scheduled date. However, the acceptance of the revision will still depend on the availability of the taxi.

NB 99 Transport Service https://www.sgmytaxii.com

What car models do you have?

Toyota Innova, Toyota Vellfire and Hyundai Starex.

NB 99 Transport Service https://www.sgmytaxii.com

Are the prices listed for single trip or for return trip?

All listed prices are referring to one-way trip only.

NB 99 Transport Service https://www.sgmytaxii.com

When is the latest I can confirm the trip?

You can book at any time via Whatsapp. We do recommend to book at least 3 days ahead for weekend bookings. For instant or within same day bookings, please WhatsApp us to check driver availability for you.

NB 99 Transport Service https://www.sgmytaxii.com

The number of passengers for my trip has changed. Can I change my booking?

Yes. Kindly inform us ASAP for any changes. Charges will differ if you require a bigger vehicle and will be according to new vehicle charges selected. Do note this will depend on vehicle availability as well at point of change.

NB 99 Transport Service https://www.sgmytaxii.com

I have babies and small toddlers as passengers. Do I have to indicate this in “no. of passengers”?

Yes, please indicate correct number of infants or children in your booking details. There will be maximum number of passengers allowed for private vehicle ride depending on vehicle type. Therefore, we can advise suitable vehicle accordingly.

NB 99 Transport Service https://www.sgmytaxii.com

I am very sensitive to smoke odour/ smell. Can I get a non-smoking vehicle?

Yes, please indicate during booking request.

NB 99 Transport Service https://www.sgmytaxii.com

How do I pay for my hired taxi?

1) PayNow to mobile no (Recommend pay by PayNow) 2) Cash to the driver upon arrival at your destination.

NB 99 Transport Service https://www.sgmytaxii.com

Are your prices per vehicle or per person?

All our taxi charges are per vehicle and not per passenger.

NB 99 Transport Service https://www.sgmytaxii.com

Are there any hidden or extra charges?

All charges are tabulated. No other extra charges apply, except for the toll fees (per trip) & peak season. Peak season surcharges will be informed via WhatsApp during enquiry or after you submit the online booking form.

NB 99 Transport Service https://www.sgmytaxii.com

Does your company provide receipts for the trips?

Yes. Softcopy of receipts can be sent by email after each trip is completed. Please indicate during booking.

NB 99 Transport Service https://www.sgmytaxii.com

Are there any charges for additional pick up or drop off points?

Yes, kindly note each additional pick up or drop off will be additional SGD10.

NB 99 Transport Service https://www.sgmytaxii.com

Can we pay the trip via other currencies besides SGD?

We accept only Singapore dollar for payment at the moment.

NB 99 Transport Service https://www.sgmytaxii.com

Do you require prepayment / full payment to confirm our booking before the trip?

We require deposit before confirm your booking, the balance of the car you can pay upon car arrival.

NB 99 Transport Service https://www.sgmytaxii.com

Why is there peak season charge?

Afraid due to long weekends/holidays – it is very hard to secure vehicles during these periods, therefore peak season charge applies.

NB 99 Transport Service https://www.sgmytaxii.com

I’m travelling for work purpose. I need a receipt or invoice for the claim. Can you arrange this?

Yes. Kindly indicate this during booking arrangement. All receipts will be sent by email after each trip is completed. We will forward this ASAP for you once ready.

NB 99 Transport Service https://www.sgmytaxii.com

I book Toyota Innova to pick me up. When my ride arrived it was an Toyota Alphard / Hyundai Starex. What happened? Will there be extra charges for this upgrade?

Sometimes due to trips scheduling – it may be necessary for us to send a different vehicle. No worries as there will be no additional charges. It will be a free upgrade from us. So enjoy your ride!

NB 99 Transport Service https://www.sgmytaxii.com

When crossing the borders in Singapore and Malaysia, should I get off the taxi?

No. Just sit inside the taxi during the entire journey.

NB 99 Transport Service https://www.sgmytaxii.com

What is the difference in travelling via Second Link and Woodland Checkpoint?

Toll fees are required for both Second Link and Woodland Checkpoint. Travelling via Second Link, however, is highly encouraged to avoid traffic jam during peak hours.

NB 99 Transport Service https://www.sgmytaxii.com

How long does it take to travel from Singapore to Johor Bahru?

It takes approximately 2 hours, depending on the checkpoints traffic condition.

NB 99 Transport Service https://www.sgmytaxii.com

What is the best departing time on the weekend from Singapore and back from Johor Bahru?

We suggest departing before 8am on Saturdays and before 3pm on Sundays from Johor Bahru on normal weekends. But for long weekends, we do suggest to depart even earlier to avoid traffic.

NB 99 Transport Service https://www.sgmytaxii.com

Is tipping required for the driver?

Tipping is optional and depends on whether you liked our driver service. As a reference, our popular drivers do get around SGD10-SDG30 as a tip from customers.

NB 99 Transport Service https://www.sgmytaxii.com

Could we eat inside the vehicle during the journey?

No. You’re not allowed to eat inside the vehicle during the journey even light meals or snacks.

NB 99 Transport Service https://www.sgmytaxii.com

What happens if vehicle breaks down? Will you arrange another one for us immediately?

We will try to schedule a replacement vehicle for you and normally should arrive within the hour for nearby locations.

NB 99 Transport Service https://www.sgmytaxii.com

Will return trip driver be the same driver?

Normally for return on same day trips, it will be the same driver. We will try to notify you asap for any changes. For return on separate days, we will send new driver details (around 9pm) 1 day prior to your travelling date.

NB 99 Transport Service https://www.sgmytaxii.com

Which link will you use for crossing border?

It will depend on most convenient route according to your travelling plans and traffic conditions for the day.

NB 99 Transport Service https://www.sgmytaxii.com

May I know if you provide WIFI during the journey?

Not at the moment but for vehicle type Toyota Alphard or Hyundai Starex, we can offer DVD player for the journey. Kindly input request in booking form.

NB 99 Transport Service https://www.sgmytaxii.com

We need to change vehicle in JB due to limited VEP. Will it be the same vehicle type?

As VEP (Vehicle Entry Permit) is limited, for clients travelling outside of Johor Bahru, we may need to arrange for a change of the vehicle (Just like a toilet break at petrol station within 2mins) in Johor Bahru before departing to your destination. It will be the same vehicle type for the change. No worries.

NB 99 Transport Service https://www.sgmytaxii.com

Do you charge extra if my flight is delayed?

We do charge for waiting time, but you should send us your flight number so that the driver can track your arrival anytime. It is only after that the waiting charges can be negotiated about.

NB 99 Transport Service https://www.sgmytaxii.com

How can the taxi driver find me at the airport?

Normally the driver will contact you upon arrival to pick up at closest gate. We will send you the driver details in advance (before 9pm) 1 day prior to your travelling date. The driver will have your contact details as well.

NB 99 Transport Service https://www.sgmytaxii.com

For us to catch a ferry / plane, how many hours in advanced should we depart from Johor Bahru or Singapore?

We suggest to travel at least 5 hours ahead of flight / ferry departure time to avoid any unexpected incident to occur.

NB 99 Transport Service https://www.sgmytaxii.com

Your recommended departure time seems a bit too early.

Yes, we understand your concern. But we buffer more time just in case the unexpected happens. You may choose a later time for departure but kindly note we shall not be held liable for any missed ferry/flight.

NB 99 Transport Service https://www.sgmytaxii.com

My flight has some last-minute changes. Would you be able to reschedule my booking?

Yes. Kindly inform us ASAP for any changes. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer.

NB 99 Transport Service https://www.sgmytaxii.com

For airport pickups, can I book a vehicle when I arrive at the airport?

We highly recommend to book in advance. Last minutes requests are welcomed however do note there might be waiting time due to vehicle availability.

NB 99 Transport Service https://www.sgmytaxii.com

Do you provide day trips or wedding car services? How much do you charge for either?

Yes, we have chartered services available. Just Whatsapp us https://wa.me/60197346666 directly to give you a quotation accordingly.

NB 99 Transport Service https://www.sgmytaxii.com

Do you only provide transfers from Singapore to Johor Bahru?

No. We provide transfer services from Singapore to anywhere in Malaysia, not only in Johor Bahru.

NB 99 Transport Service https://www.sgmytaxii.com

Do I need to share vehicle with others? Is your service a private ride?

Yes. We only offer private rides. The price you pay reserves the vehicle for you/your group only. You do not have to share the vehicle.

NB 99 Transport Service https://www.sgmytaxii.com

Do you have any information on how to apply Visa On Arrival (VOA). I am an Indian / China passport holder.

Tips for apply Visa On Arrival (VOA) 1) Usually takes about 1 hour. 2) Counter VOA operating 24 hours 3) Payment by Credit Card ONLY. (No Cash) 4) RM200/PAX 5) Additional SGD30 as waiting charge at VOA office for the journey.

NB 99 Transport Service https://www.sgmytaxii.com

I am interested in going to Legoland Malaysia. May I get more information from you.

Tips for travel to Legoland Malaysia: 1) Plan before you visit : https://www.legoland.com.my/plan-your-day/before-you-visit/opening-hours/ 2) Purchase ticket thru Legoland Official Website: https://www.legoland.com.my/tickets-passes/day-tickets/ 3) Suggest pick up time from Singapore : We recommend departing at 7.30am/8am as Legoland opened at 10am. 4) Heights requirements for Legoland : https://www.legoland.com.my/plan-your-day/useful-guides/height-restrictions/

NB 99 Transport Service https://www.sgmytaxii.com

I am Singaporean PR / permit / pass holder. Do I need to fill in SG Arrival Card?

From 15th April 2022, fully vaccinated Singapore residents and long-term pass holders arriving via the land checkpoints will no longer need to submit the health declaration via the SG Arrival Card.

NB 99 Transport Service https://www.sgmytaxii.com

Could we transport a bicycle together if we travel with you?

Yes, but please dismantle front bicycle wheels to enable bicycle to fit inside the vehicle. Kindly provide dimensions for us to quote type of vehicle for the journey.

NB 99 Transport Service https://www.sgmytaxii.com

Is passengers covered with insurance for the trip?

Yes, all passengers are covered under vehicle insurance.

NB 99 Transport Service https://www.sgmytaxii.com

What is your cancellation policy?

After confirm your booking, we will collect deposit to secure your reservation and ensure that we can allocate the necessary resources to serve you. It helps us manage our schedules and inventory more effectively, reducing the risk of cancellations and no-shows. Therefore, deposit is non-refundable.

NB 99 Transport Service https://www.sgmytaxii.com

Do you have Tioman ferry schedule and where do we buy ferry tickets?

For ferry tickets, kindly purchase via https://www.cataferry.com/ or https://bluewater.my/

NB 99 Transport Service https://www.sgmytaxii.com

Can your driver suggest or recommend places to visit in Johor / Malaysia?

Do have a look at our blogs here for more ideas https://www.sgmytaxii.com/latestnews/

Explore answers with confidence.

All Category

How far in advance should I book my taxi?

When should I receive the driver’s contact details?

How long in advance can I revise my travel schedule?

What car models do you have?

Are the prices listed for single trip or for return trip?

When is the latest I can confirm the trip?

The number of passengers for my trip has changed. Can I change my booking?

I have babies and small toddlers as passengers. Do I have to indicate this in “no. of passengers”?

I am very sensitive to smoke odour/ smell. Can I get a non-smoking vehicle?

How do I pay for my hired taxi?

Are your prices per vehicle or per person?

Are there any hidden or extra charges?

Does your company provide receipts for the trips?

Are there any charges for additional pick up or drop off points?

Can we pay the trip via other currencies besides SGD?

Do you require prepayment / full payment to confirm our booking before the trip?

Why is there peak season charge?

I’m travelling for work purpose. I need a receipt or invoice for the claim. Can you arrange this?

I book Toyota Innova to pick me up. When my ride arrived it was an Toyota Alphard / Hyundai Starex. What happened? Will there be extra charges for this upgrade?

When crossing the borders in Singapore and Malaysia, should I get off the taxi?

What is the difference in travelling via Second Link and Woodland Checkpoint?

How long does it take to travel from Singapore to Johor Bahru?

What is the best departing time on the weekend from Singapore and back from Johor Bahru?

Is tipping required for the driver?

Could we eat inside the vehicle during the journey?

What happens if vehicle breaks down? Will you arrange another one for us immediately?

Will return trip driver be the same driver?

Which link will you use for crossing border?

May I know if you provide WIFI during the journey?

We need to change vehicle in JB due to limited VEP. Will it be the same vehicle type?

Do you charge extra if my flight is delayed?

How can the taxi driver find me at the airport?

For us to catch a ferry / plane, how many hours in advanced should we depart from Johor Bahru or Singapore?

Your recommended departure time seems a bit too early.

My flight has some last-minute changes. Would you be able to reschedule my booking?

For airport pickups, can I book a vehicle when I arrive at the airport?

Do you provide day trips or wedding car services? How much do you charge for either?

Do you only provide transfers from Singapore to Johor Bahru?

Do I need to share vehicle with others? Is your service a private ride?

Do you have any information on how to apply Visa On Arrival (VOA). I am an Indian / China passport holder.

I am interested in going to Legoland Malaysia. May I get more information from you.

I am Singaporean PR / permit / pass holder. Do I need to fill in SG Arrival Card?

Could we transport a bicycle together if we travel with you?

Is passengers covered with insurance for the trip?

What is your cancellation policy?

Do you have Tioman ferry schedule and where do we buy ferry tickets?

Can your driver suggest or recommend places to visit in Johor / Malaysia?