List of Frequently Asked Question AMIYA ENERGY SDN. BHD. JB, Johor Bahru, Malaysia

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

How frequently solar panels maintained be cleaned?

Solar power systems require minimal maintenance due to their few moving parts, but the frequency of cleaning and upkeep can vary based on roof angle, location, and surrounding debris.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know does the solar panel system come with a battery?

In Malaysia, a solar panel system typically uses a grid-tied setup that doesn't require solar batteries.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

How frequently should solar panels be cleaned and maintained?

Solar power systems generally need minimal maintenance due to their few moving parts. However, cleaning and maintenance frequency can depend on factors such as roof angle, location, and environmental debris.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I Know Any Solar Schemes Available For My Residential Solar Installation?

The Net Energy Metering (NEM) scheme in Malaysia allows users to consume energy from their PV system and export any excess to TNB for credits on a one-to-one offset basis, with any unused credits rolling over monthly but expiring at year-end. The Solar for Rakyat Incentive Scheme (SolaRIS) provides rebates of MYR 1,000 per kW (AC) up to MYR 4,000 for new net-metering users, applicable to TNB residential customers who are Malaysian citizens, with the requirement that systems must be operational by March 31, 2025, or before the quota is filled.

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What is the Net Energy Metering (NEM)?

Net Energy Metering (NEM) is a program enabling eligible consumers to install solar PV systems primarily for their own use, allowing excess energy (measured in kilowatt-hours, not kilowatts peak) to be exported to the grid. This surplus offsets the kilowatt-hours obtained from the Distribution Licensee (TNB) against electricity consumed during the billing period.

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When will the new NEM start (where there is no difference in the sale and purchase price of electricity)?

The NEM Rakyat and NEM GoMEn are available for application till 31 December 2024, on a first-come, first-served basis.

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What is the one-on-one offset?

One-on-one offset means that every 1 kilowatt-hour (kWh) exported to the grid will be offset against 1 kWh consumed from the grid at a gazetted tariff. The export charges are applied in descending order, starting from the highest applicable rate.

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Who allow to apply for NEM?

This program is open to all TNB consumer categories, including Domestic/Residential (Kediaman), Commercial (Komersial) (including government buildings), Industrial (Perindustrian), and Agriculture (Pertanian). The consumers must be registered with Tenaga Nasional Malaysia (TNB) in Peninsular Malaysia and must not be blacklisted due to outstanding bills or meter tampering.The source of electricity generation eligible for this program is strictly limited to Solar Photovoltaic (PV) systems only.

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May i know what types of installation are eligible under NEM?

Installation types include: 1. On the rooftop of buildings 2. On garage, car park, or similar buildings Note: Ground-mounted systems may be permitted on a case-by-case basis, provided they are within the applicant's premises compound and approved by the Energy Commission.

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What is the maximum capacity that one can request or install?

The maximum capacities for PV installations under different categories: 1. Domestic Consumers: Single-phase NEM Consumer: Up to 5 kWac Three-phase NEM Consumer: Up to 11 kWac 2. Government Buildings: Up to 1 MWac per account 3. Commercial & Industrial: Net offset: Up to 1 MWac Virtual aggregation: Up to 5 MWac, under one company name with multiple TNB meters.

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What is the maximum duration allowed from application to proposed NEMCD?

Upon approval of NEM, there is a three-month window to finalize the NEM contract with TNB. Failure to do so within this period will result in forfeiture of the allocated quota, which may then be offered to other potential NEM applicants.

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What are the types of meter required for NEM?

There are two types of meters required for Net Energy Metering (NEM) : A) A bi-directional meter provided by TNB, capable of recording electricity consumption, production, and export. This meter facilitates tracking of both imported electricity from the grid and exported electricity from the PV system. B) A PV meter, data logger, or inverter with monitoring capabilities to measure the total electricity generated by the PV system. This equipment monitors the production output of the solar panels. Optionally, a check meter may be installed for measuring energy exports, if applicable. This meter must meet or exceed the standards of the consumer meter installed by TNB at the premises. These meters and monitoring devices are essential for accurately measuring and managing electricity flows in the context of the NEM program, ensuring proper accounting of both energy consumed from and surplus energy exported to the grid.

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Can I participate in NEM?

Of course, The basis is always your electricity bill. Please ensure that you are a registered customer of TNB (your name/company as it appears on the TNB bill), only then are you eligible to participate in NEM.

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Do I need to apply for NEM if I plan to install a Solar PV system for self-consumption (SELCO)?

No, however, for PV systems with a capacity exceeding 72 kWp, a generation license (private) from ST is required, and compliance with the relevant rules under the Electricity Supply Act (ESA) is mandatory. For further details, please consult the Guidelines on the Connection of Solar Photovoltaic Installation for Self-Consumption issued by ST.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Is a non-local / 100% foreign company eligible to participate in NEM?

Yes,if the company is a customer of TNB.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know what is the connection between the consumer’s solar PV system and the DL distribution system?

The connection to the TNB network must be exclusively through an indirect connection, meaning it should occur solely within the owner’s internal distribution board.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know what types of incentives are available for NEM consumers?

Currently, eligible companies can benefit from fiscal incentives in the form of Green Technology Incentives offered by the Malaysia Investment Development Authority (MIDA).

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know is there any tenure of the new NEM contract between TNB and roof owner?

The answer is not. There is no specific tenure period difference between the new NEM and old NEM. The NEM contract remains valid unless terminated by either party or cancellation of the main electricity contract.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Will the owner receive cash for excess power generated each month or just credit for future use?

Any excess of solar power generated is allowed to roll over within 12 months from the start of NEM consumer’s billing system. No cash will be paid in the NEM scheme.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

I'm a residential customer, I receive TNB bill in March 2024, why is the Service Tax charge shown separately as 6% and 8%?

For residential customers receiving bills in March 2024, the Service Tax charge will be prorated based on the number of billing days in February 2024 (6%) and March 2024 (8%). The following are sample bills for service tax calculation scenarios: Example 1: Service tax calculation for Transition Month Tariff: A- Domestic Billing Period: 13.02.2024 - 13.03.2024 (30 days) Usage: 648 kWh Example 2: Electricity Bill Calculation from 1 March 2024 (No Transition Period) with Billing Period 28 Days and above Tariff: A- Domestic Billing Period: 03.04.2024 - 03.05.2024 (31 days) Usage: 730 kWh Step 1: Identify usage above 600kWh: 730kWh - 600kWh = 130kWh Step 2: Refer to the 'ST Non-Applicable' column. Service Tax is calculated based on the current month's usage multiplied by the Service Tax rate. RM70.98 x 8% = RM5.68 Example 3: Electricity Bill Calculation from 1 March 2024. (No Transition Period) with billing Period Below 28 days. Tariff: A- Domestic Billing Period: 25.04.2024 - 20.05.2024 (26 days) Usage: 302 kWh By checking the 'ST Applicable' column, Service Tax is applied to the total monthly usage (kWh) since the billing period is below 28 days. RM71.99 x 8% = RM5.76 Information sources: Sales And Service Tax (sst) - Tenaga Nasional Berhad (tnb.com.my) You may refer here for more info. https://www.amiya.energy/faq/

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know what is NEM Assessment Study (NEMAS)?

NEM Assessment Study (NEMAS) evaluates how installations over 72 kWp affect the electricity distribution network and sets safety and technical requirements.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know is ST License required under NEM?

The requirement for a license applies to solar PV system installations: 1. Above 24 kWp for single-phase systems 2. Above 72 kWp for three-phase systems Any individual involved in using, working, or operating such installations must obtain a license as specified in the ST "Guidelines on Licensing Under Section 9 of the Act."

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

What are the required information & documents for NEM application?

A. The information needed: 1. Applicant’s Profile 2. Project information 3. Technical information 4. Proposed work plan B. The documents needed: 1. Single Line Diagram (SLD) endorsed by Competent Person 2. Latest electricity bill 3. Load Profile Report 4. NEMAS or PSS Report 5. Document proofing site ownership

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

What are the tax charges that is applicable for electricity services?

Under the Service Tax Act 2018, provision of electricity is prescribed as a taxable service under the Service Tax. However, not all TNB customers are subject to Service Tax. Service Tax is only applicable to residential customers (Tariff A- Domestic) subject to the following conditions: i. Total electricity consumption which exceeds 600kWh; and the billing period is 28 days or more; OR ii. If the billing period is less than 28 days, Service Tax will be imposed on your entire electricity consumption. Note: TNB customers residing in Pulau Tioman, Pulau Langkawi and Pulau Pangkor are not subject to Service Tax.

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What is the rate of Service Tax applicable for electricity services?

The Service Tax rate was initially set at 6% as of 1 September 2018 and is increased to 8% starting from 1 March 2024 according to Service Tax (Rate of Tax) (Amendment) Order 2024 [Note: temporary message until end of August 2024]. The applicable Service Tax rate is 8% subject to the conditions mentioned on Q1.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Where can I find information regarding the list of taxable services, which includes electricity services?

Information regarding taxable services, individuals and the total value of taxable services can be found in the First Schedule [Regulation 3] under the Service Tax Regulation 2018.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Why is my billing period less than 28 days?

Generally, the monthly billing cycle is set from 28 to 31 days. However, the billing period can be less than 28 days in the following scenarios: 1. When customers request to terminate their supply contract with TNB. 2. When customers sign a new supply contract with TNB. 3. When customers request a change of tariff from Residential to Non-Residential or vice-versa. 4. When consumers request a bill before the following billing cycle, the billing term is shorter than one month.

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Does TNB charge Service Tax on non-Residential customers?

No, non- Residential customers are not governed under the Service Tax Act 2018.

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Will my electricity bill show how much Service Tax I have to pay?

Yes, but this applies only to residential customers (Tariff A- Domestic). You will find a seperate line item clearly showing the Service Tax imposed. For the most up-to-date bill layout, please visit https://www.tnb.com.my/residential/billing

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Which billing components are subject to the Service Tax?

Energy consumption (kWh) Discounts (Service Tax will be calculated after discounts) Imbalance Cost Pass-Through (ICPT) Temporary Load Charge

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Which other TNB services are subject to Service Tax?

Service Tax is applicable only to billing components specified in Questoon 8.

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I have an Individual Streetlight attached to my account. Is Service Tax charged on Individual Streelight consumption?

No, Individual Streetlight consumption is not subject to Service Tax.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

TNB charges 1% interest on Late Payment. Is this subject to Service Tax?

No, the 1% interest Late Payment is not subject to Service Tax.

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Is the 1.6% Kumpulan Wang Tenaga Boleh Baharu (KWTBB) contribution taxable under Service Tax?

No, the 1.6% KWTBB contribution is not subject to Service Tax.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

What does TNB do with the Service Tax charged and collected from the electricity bill?

TNB, as a taxable entity, is required to charge the Service Tax as stipulated in the Service Tax Act 2018. The tax collected will be remitted to the Royal Malaysian Customs Department.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Where can I direct inquiries or find more information about the Service Tax charged by TNB on my electricity bill?

For inquiries, kindly contact TNB Careline at 1-300-88-5454; or email [email protected] For more information, you can also visit Royal Malaysia Customs Department website https://mysst.customs.gov.my

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

1. What kind of customer data does AMIYA ENERGY collect and how are they collected?

We collect your name, mobile number, email address, addresses, payment details. We collect your information through your usage of the platform, such as when you request quotations or make payments for an order.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Why is my personal data collected and is my data secured on AMIYA ENERGY?

Your data is collected to provide you with relevant products and services, enhancing your solar experience on Amiya Energy. We assure you that access to your personal information by third parties and unauthorized computer access is restricted.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Do I still need SolarPro insurance since the solar PV system is brand new and is still under manufacturer’s warranty.

Yes, although you will still benefit from the manufacturer's warranty, it does not cover losses or damages to your system caused by various risks and perils, especially considering that approximately 80% of your system is exposed to the elements.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Does SolarPro insurance have cover manufacturing defects?

No, manufacturers are responsible for replacing, repairing, or rectifying any defective parts, components, or equipment as per their warranty terms.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

I already have fire insurance that covers the solar PV system. Is this coverage adequate?

No, most basic fire insurance policies typically only cover loss or damage caused by fire, lightning, and explosion.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Does SolarPro cover damage caused by animals visiting my property, such as monkeys and birds?

Yes, SolarPro provides coverage for both roof-mounted and ground-mounted solar PV systems, including damage caused by animals such as rats, which is a common issue faced by many solar PV system owners. This coverage is unique to SolarPro and may not be available with other insurance providers.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

What’s special about SolarPro?

SolarPro stands out due to its development in collaboration with the Sustainable Energy Development Agency (SEDA) and the Malaysia Photovoltaic Industry Association (MPIA). Their expertise was pivotal in crafting an insurance scheme specifically tailored for solar PV systems, filling gaps that other insurance schemes may not cover adequately. An exclusive feature of SolarPro is its loss-of-income or loss-of-savings benefit. This unique provision compensates the insured with cash in the event of a system breakdown caused by insured perils, ensuring financial protection beyond standard coverage options.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

SolarPro expensive or not?

SolarPro is competitively priced to ensure affordability for solar PV system owners, aligning with its objective to save money. You can choose from eight different SolarPro plans tailored to fit your specific requirements, starting at just RM1 50 per year.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Are there any deductibles or excesses applicable to SolarPro?

There is no deductible or excess for SolarPro residential plans. This means you can even claim for small expenses like a RM5 fuse replacement through an approved Service Provider.

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Can I pay first and then claim later?

Absolutely not. This is a hassle-free, non-cash indemnity plan where Allianz will pay directly to the Service Provider for the restoration of your PV system.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Who can be appointed to repair/replace the solar PV system when it damage?

SolarPro utilizes SEDA and MPIA certified service providers to repair your system. In cases where the original service provider is unavailable, SolarPro maintains a panel of experienced, certified service providers who can assist you promptly.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I have consultation regarding the quotation received?

Yes, after your quotation is ready, consultant will contact you.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know who is the underwriter for SolarPro?

SolarPro is underwritten by Allianz General Insurance Company (M) Berhad.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Can I buy buy SolarPro insurance for solar PV system which is already more than 5 years old?

Yes, you can buy it.

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How do I know my site visit request is arranged?

When supplier schedules a site visit, you will receive a WhatsApp message and an email.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

How do I proceed to the next step after I am satisfied with the Final Quotation submitted by the preferred supplier?

You can accept the final quotation to initiate the creation of a job order. The supplier will then commence the NEM application through SEDA. Once the NEM certificate is obtained, you may proceed with making full payment to proceed with the solar panel installation.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

What is next step after I accept the quotation and the Job Order is created?

Apply MIDA, NEMAS, NEM

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After getting the NEM approval, do I need to start the solar installation immediately?

No, you have 12 months from the NEM certification date to begin the installation process.

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How can I ensure that the supplier performs a satisfactory installation after making full payment?

Payment to the supplier will only be released after you confirm that the solar panel installation is completed and satisfactory.

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Will I need to sign any acknowledgement documents after completion of the installation?

Upon completion of the installation, you may be required to sign acknowledgement documents.

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Can I change the installation location?

Changing the installation location requires repeating the NEM application process.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

How do I make a complaint as I am not happy with the services?

You can submit your complaint(s) by leaving a message on the 'Contact Us' page.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know what is Capital Allowance (CA)?

Capital Allowance (CA) is provided to businesses (Sdn Bhd & Bhd) that invest in solar installations. It is deductible from "adjusted income" under Schedule 3 of the Income Tax Act 1967. Solar installations are categorized as "plant and machinery," with costs eligible for Initial Allowance (20%) in the first year and Annual Allowance (14%) for subsequent years.

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Green Investment Tax Allowance (GITA)

Since 2018, the Malaysian Government has introduced the Green Investment Tax Allowance (GITA) to incentivize the adoption of green technologies. This initiative offers a 100% allowance on qualifying capital expenditure incurred on approved green technology assets from the date of purchase until 31 December 2020. The allowance can offset up to 70% of statutory income in the year of assessment, with any unutilized allowances carried forward for future use. Projects eligible for promotion under GITA include renewable energy, energy efficiency, integrated waste management, and green buildings/data centers. To qualify, companies must ensure their green technology assets: Minimize environmental deterioration or reduce greenhouse gas emissions. Focus on enhancing health and environmental conditions. Conserve energy, water, and other natural resources, promote renewable energy use, or utilize recyclable waste materials. Companies interested in applying for GITA benefits must meet these requirements and adhere to the guidelines set by the Malaysian government. For those eligible and interested, applications for the Green Investment Tax Allowance (GITA) should be submitted to MIDA by 31 December 2020. For more information on eligibility criteria for GITA, please visit the following link: https://www.myhijau.my/green-incentives/

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Can I apply GITA?

To apply for the Green Investment Tax Allowance (GITA), your company must meet the following criteria: Be incorporated under the Companies Act, 1965/2016. Demonstrate the following environmental benefits: Efficient use of energy and/or other natural resources, or promote renewable energy use, or recycle waste material resources. Minimize environmental harm and reduce greenhouse gas emissions. Promote health improvements and environmental enhancements. Source: Malaysian Investment Development Authority (MIDA) & MyHIJAU

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

How much will I save?

Companies can benefit from double tax deductions on expenditures for solar PV installation in Malaysia. Here's how the tax savings are structured based on the corporate tax brackets: A. For companies in the 25% tax bracket (adjustable income above RM500,000): - 50% of the amount spent on solar PV installation can be recovered through tax incentives. B. For companies in the 20% tax bracket (adjustable income below RM500,000): - 40% of the cost of solar installation can be recovered through tax incentives.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

If I am ok with the quotation,what is the next step?

First, schedule a site visit or assessment with the supplier. During this visit, the supplier will explain the installation process and recommend specifications. Following the site visit, the supplier will prepare a final quotation based on your discussions and submit it to you. If you approve the final quotation, a job order will be generated.

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Will there be any consultation on the quotation received?

Yes, we will contact via whatsapp or email.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

Can I change the installation location?

You cannot change the installation location because the NEM certificate issued by SEDA is only valid for the specified address of the installation. To change the installation location, you must repeat the NEM application process.

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Will I be required to sign any acknowledgment documents upon completion of the installation?

Once the installation is complete, the supplier will ask you to sign an acknowledgment document for invoicing purposes.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

I renovate my house and change from 1-phase power to 3-phase power, will the inverter able to support both phases?

The entire process flow and site assessment will need to be repeated. You will also need to resubmit the NEM application, which will depend on the new scheme offered by SEDA at that time.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

I sell my house after solar installation , is this possible the NEM certificate be transferred to new owner?

The transfer of NEM certification to a new owner of the house involves referencing SEDA. The new owner is required to pay an application fee of RM10 per kWp, with additional administrative fees charged by the supplier.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

How can I ensure that the solar system is performing as expected?

After the solar installation, you can monitor the performance of the solar system using the monitoring dashboard.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know is there insurance coverage for if the roof collapses after the solar installation?

If the roof collapses after solar installation, it can be covered under Anora Agency’s Solar Pro Insurance Plan.

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

May I know how many solar panels do I need to power my home?

This depends on your energy usage and roof dimensions,

AMIYA ENERGY SDN. BHD. https://www.amiya.energy

What is the maximum capacity allowed for residential PV systems under the Net Energy Metering (NEM) scheme?

For residential consumers, the maximum allowable capacity is 12 kWp for a single-phase system and 72 kWp for a three-phase system.

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All Category

How frequently solar panels maintained be cleaned?

May I know does the solar panel system come with a battery?

How frequently should solar panels be cleaned and maintained?

May I Know Any Solar Schemes Available For My Residential Solar Installation?

What is the Net Energy Metering (NEM)?

When will the new NEM start (where there is no difference in the sale and purchase price of electricity)?

What is the one-on-one offset?

Who allow to apply for NEM?

May i know what types of installation are eligible under NEM?

What is the maximum capacity that one can request or install?

What is the maximum duration allowed from application to proposed NEMCD?

What are the types of meter required for NEM?

Can I participate in NEM?

Do I need to apply for NEM if I plan to install a Solar PV system for self-consumption (SELCO)?

Is a non-local / 100% foreign company eligible to participate in NEM?

May I know what is the connection between the consumer’s solar PV system and the DL distribution system?

May I know what types of incentives are available for NEM consumers?

May I know is there any tenure of the new NEM contract between TNB and roof owner?

Will the owner receive cash for excess power generated each month or just credit for future use?

I'm a residential customer, I receive TNB bill in March 2024, why is the Service Tax charge shown separately as 6% and 8%?

May I know what is NEM Assessment Study (NEMAS)?

May I know is ST License required under NEM?

What are the required information & documents for NEM application?

What are the tax charges that is applicable for electricity services?

What is the rate of Service Tax applicable for electricity services?

Where can I find information regarding the list of taxable services, which includes electricity services?

Why is my billing period less than 28 days?

Does TNB charge Service Tax on non-Residential customers?

Will my electricity bill show how much Service Tax I have to pay?

Which billing components are subject to the Service Tax?

Which other TNB services are subject to Service Tax?

I have an Individual Streetlight attached to my account. Is Service Tax charged on Individual Streelight consumption?

TNB charges 1% interest on Late Payment. Is this subject to Service Tax?

Is the 1.6% Kumpulan Wang Tenaga Boleh Baharu (KWTBB) contribution taxable under Service Tax?

What does TNB do with the Service Tax charged and collected from the electricity bill?

Where can I direct inquiries or find more information about the Service Tax charged by TNB on my electricity bill?

1. What kind of customer data does AMIYA ENERGY collect and how are they collected?

Why is my personal data collected and is my data secured on AMIYA ENERGY?

Do I still need SolarPro insurance since the solar PV system is brand new and is still under manufacturer’s warranty.

Does SolarPro insurance have cover manufacturing defects?

I already have fire insurance that covers the solar PV system. Is this coverage adequate?

Does SolarPro cover damage caused by animals visiting my property, such as monkeys and birds?

What’s special about SolarPro?

SolarPro expensive or not?

Are there any deductibles or excesses applicable to SolarPro?

Can I pay first and then claim later?

Who can be appointed to repair/replace the solar PV system when it damage?

May I have consultation regarding the quotation received?

May I know who is the underwriter for SolarPro?

Can I buy buy SolarPro insurance for solar PV system which is already more than 5 years old?

How do I know my site visit request is arranged?

How do I proceed to the next step after I am satisfied with the Final Quotation submitted by the preferred supplier?

What is next step after I accept the quotation and the Job Order is created?

After getting the NEM approval, do I need to start the solar installation immediately?

How can I ensure that the supplier performs a satisfactory installation after making full payment?

Will I need to sign any acknowledgement documents after completion of the installation?

Can I change the installation location?

How do I make a complaint as I am not happy with the services?

May I know what is Capital Allowance (CA)?

Green Investment Tax Allowance (GITA)

Can I apply GITA?

How much will I save?

If I am ok with the quotation,what is the next step?

Will there be any consultation on the quotation received?

Can I change the installation location?

Will I be required to sign any acknowledgment documents upon completion of the installation?

I renovate my house and change from 1-phase power to 3-phase power, will the inverter able to support both phases?

I sell my house after solar installation , is this possible the NEM certificate be transferred to new owner?

How can I ensure that the solar system is performing as expected?

May I know is there insurance coverage for if the roof collapses after the solar installation?

May I know how many solar panels do I need to power my home?

What is the maximum capacity allowed for residential PV systems under the Net Energy Metering (NEM) scheme?