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Steps: 1. Key Collection: ​​​​​- Involves obtaining keys from the previous guests or a designated key drop-off location. - Ensures a smooth transition between guests and maintains security. 2. Defect Checking: - ​​​​​​​​​​​​​​Inspecting the property for any damages or defects left by the previous guests. - Identifying issues that need to be addressed before the next guests arrive. 3. Defect Submission: ​​​​​​​​​​​​​​- Reporting any identified defects to the maintenance or cleaning team for resolution. - Ensuring that the property is in top condition for the upcoming guests. 4. ID Reno (Renovation): - ​​​​​​​​​​​​​​Refers to any renovation or improvement work that may be needed based on the property's condition. - Enhancing the overall appeal and functionality of the space. 5. Online Marketing/OTA Setups: ​​​​​​​​​​​​​​- Creating and optimizing online listings on various platforms (OTA - Online Travel Agencies). - Maximizing visibility and attracting potential guests through effective marketing strategies. 6. Unit Setup (Deco Items/Linens/Wifi/TV Box/Insurance/etc): ​​​​​​​​​​​​​​- Setting up the property with necessary amenities like linens, WiFi, TV box, and decorative items. - Ensuring that the space is welcoming and equipped with essential services. - Arranging for property insurance to mitigate risks. 7. Guests Management (Check In/Check Out): ​​​​​​​​​​​​​​- Handling the check-in process for arriving guests, providing keys, and necessary information. - Managing the check-out process, ensuring a smooth departure for guests. 8. Utilities & Expense Management: ​​​​​​​​​​​​​​- Overseeing utility services such as electricity, water, and internet. - Managing and tracking expenses related to property maintenance and guest services. 9. Owners Payout: ​​​​​​​​​​- Calculating and disbursing payouts to property owners based on bookings and revenue. - Ensuring owners are fairly compensated for hosting guests. 10. Cleaning & Maintenance: - ​​​​​​​​​​​​​​Regular cleaning to maintain the property's cleanliness and hygiene standards. - Performing routine maintenance tasks to address wear and tear and prevent major issues.