List of Frequently Asked Question Run Traveller Sdn. Bhd. Johor Bahru (JB), Ulu Tiram, Malaysia

Run Traveller Sdn. Bhd. https://www.runtraveller.com

When crossing the borders in Singapore and Malaysia, should I get off the taxi?

No need. Stay comfortably inside the taxi throughout the entire journey.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

What is the difference between traveling via Second Link and Woodland Checkpoint?

Both routes require toll fees, but we encourage Second Link to avoid peak hour traffic.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

How long does it take to travel from Singapore to Johor Bahru?

Approximately 2 hours, depending on checkpoint traffic conditions.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

What is the best departing time on the weekend from Singapore and back from Johor Bahru?

Depart before 8 am on Saturdays and before 3 pm on Sundays for normal weekends. Earlier departure is recommended during long weekends.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Is tipping required for the driver?

Tipping is optional and depends on your satisfaction with the driver’s service

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Could we eat inside the vehicle during the journey?

No, eating inside the vehicle is not allowed, even for light meals or snacks.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

What happens if the vehicle breaks down? Will you arrange another one immediately?

We will schedule a replacement vehicle, aiming to arrive within an hour for nearby locations.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Will the return trip driver be the same?

Normally, for same-day returns, the driver remains the same. Any changes will be notified promptly.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Which link will you use for crossing the border?

The choice depends on the most convenient route and traffic conditions for the day.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Do you provide WIFI during the journey?

Currently, WIFI is not available. However, for Toyota Alphard or Hyundai Starex, we offer a DVD player upon request

Run Traveller Sdn. Bhd. https://www.runtraveller.com

We need to change vehicles in JB due to limited VEP. Will it be the same vehicle type?

Yes, a change of vehicle in Johor Bahru may occur for clients traveling outside of Johor Bahru. The vehicle type for the change will remain the same.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Do you charge extra if my flight is delayed?

Waiting time charges apply, but providing your flight number allows the driver to track your arrival.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

How can the taxi driver find me at the airport?

The driver will contact you upon arrival, and driver details will be sent in advance.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

How many hours in advance should we depart for a ferry/plane?

We recommend at least a 5-hour buffer to avoid unexpected incidents

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Your recommended departure time seems too early.

We understand, but the extra time is a precaution for unexpected events. You can choose a later time, but we won't be liable for missed ferry/flight.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

My flight has last-minute changes. Can you reschedule my booking?

Certainly! Inform us ASAP, and we will reorganize your transfer.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Can I book a vehicle when I arrive at the airport?

Advance booking is recommended. Last-minute requests are accepted, but waiting time may occur due to vehicle availability.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

How far in advance should I book my taxi?

For a seamless experience, you can reserve your taxi at any time before your pick-up. However, we recommend scheduling at least 3 days in advance, as our taxis are often fully booked within this timeframe.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

When should I receive the driver’s contact details?

You will receive your driver’s contact details at approximately 10 pm on the day before your scheduled travel date.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

How long in advance can I revise my travel schedule?

You can make changes to your travel schedule up to 24 hours before the scheduled date. However, the acceptance of revisions depends on taxi availability

Run Traveller Sdn. Bhd. https://www.runtraveller.com

What car models do you have?

Our fleet includes Toyota Innova, Toyota Alphard, Toyota Vellfire and Hyundai Starex (at a higher price).

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Can I just check rates without making a booking?

Certainly! You can check the rates on our website. Reservation confirmation follows after receiving your confirmation.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

When is the latest I can confirm the trip?

You can book at any time via WhatsApp. We recommend booking at least 3 days ahead for weekend trips. For instant or same-day bookings, please WhatsApp us to check driver availability.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

The number of passengers for my trip has changed. Can I change my booking?

Certainly! Please inform us as soon as possible for any changes. Charges may differ for a bigger vehicle and will depend on availability.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

I have babies and small toddlers as passengers. Do I have to indicate this in “no. of passengers”?

Yes, please indicate the correct number of infants or children in your booking details, allowing us to advise on a suitable vehicle.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

I am very sensitive to smoke odor/smell. Can I get a non-smoking vehicle?

Absolutely! Please indicate this preference during the booking request.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

How do I pay for my hired taxi?

We offer multiple payment options, including DuitNow, cash to the driver upon arrival, and bank transfer (preferable).

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Are your prices per vehicle or per person?

All our taxi charges are per vehicle, not per passenger.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Are there any hidden or extra charges?

All charges are transparent, with the exception of toll fees (per trip) and peak season surcharges, which will be communicated via WhatsApp.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Does your company provide receipts for the trips?

Certainly! Soft copies of receipts are sent by email after each completed trip. Please indicate your preference during booking.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Are there any charges for additional pick up or drop off points?

Yes, each additional pick up or drop off incurs an additional SGD10 charge.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Can we pay the trip via other currencies besides SGD?

Currently, we only accept payment in Singapore dollars and Malaysia Ringgit.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

Why is there a peak season charge?

Peak season charges apply during long weekends/holidays due to the high demand for vehicles.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

I’m traveling for work purposes and need a receipt. Can you arrange this?

Absolutely! Kindly indicate this during booking, and receipts will be sent by email after each trip.

Run Traveller Sdn. Bhd. https://www.runtraveller.com

I book Toyota Innova, but the ride is Toyota Alphard/Hyundai Starex. Any extra charges?

Occasionally, due to scheduling, we may provide a different vehicle. No worries, as there are no additional charges – consider it a free upgrade!

Explore answers with confidence.

All Category

When crossing the borders in Singapore and Malaysia, should I get off the taxi?

What is the difference between traveling via Second Link and Woodland Checkpoint?

How long does it take to travel from Singapore to Johor Bahru?

What is the best departing time on the weekend from Singapore and back from Johor Bahru?

Is tipping required for the driver?

Could we eat inside the vehicle during the journey?

What happens if the vehicle breaks down? Will you arrange another one immediately?

Will the return trip driver be the same?

Which link will you use for crossing the border?

Do you provide WIFI during the journey?

We need to change vehicles in JB due to limited VEP. Will it be the same vehicle type?

Do you charge extra if my flight is delayed?

How can the taxi driver find me at the airport?

How many hours in advance should we depart for a ferry/plane?

Your recommended departure time seems too early.

My flight has last-minute changes. Can you reschedule my booking?

Can I book a vehicle when I arrive at the airport?

How far in advance should I book my taxi?

When should I receive the driver’s contact details?

How long in advance can I revise my travel schedule?

What car models do you have?

Can I just check rates without making a booking?

When is the latest I can confirm the trip?

The number of passengers for my trip has changed. Can I change my booking?

I have babies and small toddlers as passengers. Do I have to indicate this in “no. of passengers”?

I am very sensitive to smoke odor/smell. Can I get a non-smoking vehicle?

How do I pay for my hired taxi?

Are your prices per vehicle or per person?

Are there any hidden or extra charges?

Does your company provide receipts for the trips?

Are there any charges for additional pick up or drop off points?

Can we pay the trip via other currencies besides SGD?

Why is there a peak season charge?

I’m traveling for work purposes and need a receipt. Can you arrange this?

I book Toyota Innova, but the ride is Toyota Alphard/Hyundai Starex. Any extra charges?