List of Frequently Asked Question Tilia Universal Sdn Bhd Malaysia, KL, Selangor

Tilia Universal Sdn Bhd https://www.maycomart.com

What makes Kuma & Hachi cut above the rest?

Our unwavering commitment in providing you top-notch, artisanal products ranging from fruit juice to wellness bath salts. The word, “ARTISANAL” refers to hand-crafted, which means that ALL of our items are HAND-MADE, especially for you and your loved ones! We believe that the art of hand-crafted items brings joy and affection in a fun, healthy and natural way.

Tilia Universal Sdn Bhd https://www.maycomart.com

Are your products HALAL?

Our products not certified HALAL. However, we can confirm that they do not include any pork related ingredients as certified by the company. While some of our food products do not have the local Halal certifications, we declare that all our products do not contain any pork products or pork derivatives of any sort. Most of our products are vegetarian and some are vegan. For more details, please check the ingredients of our products as stated clearly in each product description.

Tilia Universal Sdn Bhd https://www.maycomart.com

Are your products vegetarian friendly?

Our products do not include any animal related ingredients. We declare that most of our products do not contain any animal products or animal derivatives, including our wellness items, which are not tested with animals.

Tilia Universal Sdn Bhd https://www.maycomart.com

Why does your fruit juice delivery is limited to Klang Valley only?

Our 100% fruit juice does not contain preservatives. In addition, our pomegranate juice and pomegranate juice-based products are highly sensitive to spoilage under high heat or room temperature. To ensure you get to enjoy the best quality of fruit juice, we limited our deliveries within Klang Valley areas only.

Tilia Universal Sdn Bhd https://www.maycomart.com

Where are your pomegranate fruits from?

Our pomegranate fruits are imported from all over the world, including the Middle East (Iran, Egypt, Peru, Georgia), South Africa, India and California.

Tilia Universal Sdn Bhd https://www.maycomart.com

How long does 100% Fruit Juice last?

Since our fruit juice does not contain preservatives, we recommend that our juices be stored in a refrigerated environment from the moment of purchase until consumption to ensure better quality and for you to enjoy the best possible experience. Once opened, you should keep the fruit refrigerated and consumed within 5 days.

Tilia Universal Sdn Bhd https://www.maycomart.com

Where are your teas from?

Our freshly hand-picked, whole leaf teas and other ingredients come directly from plantations all over the world, including Malaysia.

Tilia Universal Sdn Bhd https://www.maycomart.com

How long should I store my teas and how long will it last?

Our teas can be kept for up to 2-3 years, provided they are stored in the right conditions. For optimal freshness and quality, we highly recommend storing our teas in an airtight environment, and away from light sources and humidity.

Tilia Universal Sdn Bhd https://www.maycomart.com

Where are your honey from?

Our honey is harvested from the best bee farms and rainforests of Malaysia and around the world.

Tilia Universal Sdn Bhd https://www.maycomart.com

How should I store my honey?

To ensure freshness, all the honey should be stored at room temperature and shaded from direct sunlight. Keep it away from places that attract ants because honey contains natural glucose and fructose.

Tilia Universal Sdn Bhd https://www.maycomart.com

How long can we keep the honey?

Honey is a naturally antimicrobial substance, meaning if it is pure, no harmful microbes can grow in the honey, and it will stay safe to consume forever. Even if the honey changes in colour and taste after some time, it is still safe to consume.

Tilia Universal Sdn Bhd https://www.maycomart.com

Can I consume hardened and crystallised honey?

Crystallisation occurs because of the natural qualities inside. The raw sugar in honey (glucose and fructose) will bind together and begin to form little crystals, which make your honey hardened. It is still edible even when honey crystallises. If you need that flowing golden liquid, place crystallised honey in a warm water bath of about 40°C (100°F) for 15 minutes or more until the crystals dissolve and the honey liquefied.

Tilia Universal Sdn Bhd https://www.maycomart.com

When do you pack and ship the items?

We're getting your order ready to be shipped. We will notify you when it has been sent.

Tilia Universal Sdn Bhd https://www.maycomart.com

Do you ship outside Malaysia?

Yes, we ship our items to all Southeast Asia countries. All items are applicable to overseas shipping, except for 100% Fruit Juices.

Tilia Universal Sdn Bhd https://www.maycomart.com

Can I amend or remove my order?

Unfortunately, no amendment(s) can be made after an order has been submitted successfully. Depending on the status of your order, it may be possible to cancel and place a re-order if it has not been processed.

Tilia Universal Sdn Bhd https://www.maycomart.com

What forms of payment do you accept?

We accept iPay88, e-wallet, credit card and direct bank transfer.

Tilia Universal Sdn Bhd https://www.maycomart.com

How much does the delivery cost?

The delivery cost varies on the weight of the items and the location. The delivery fee details will be stated during checkout.

Tilia Universal Sdn Bhd https://www.maycomart.com

Will you included printed invoice in my order?

No. We will send invoice through e-mail only once confirmed order.

Tilia Universal Sdn Bhd https://www.maycomart.com

How do I track my order?

You will receive an email with your tracking number within 7 business days once your order leaves our warehouse. If you haven’t received an email after 6 working days, please contact us at [email protected] and our team will assist you accordingly.

Tilia Universal Sdn Bhd https://www.maycomart.com

How can I contact Kuma & Hachi?

You can email us at [email protected] or WhatsApp us at 012-516 1167 during business hours from 8am to 6pm (Monday to Friday).

Tilia Universal Sdn Bhd https://www.maycomart.com

How long will I have to wait to receive my order?

The shipping duration will take 7 - 10 days.

Explore answers with confidence.

All Category

What makes Kuma & Hachi cut above the rest?

Are your products HALAL?

Are your products vegetarian friendly?

Why does your fruit juice delivery is limited to Klang Valley only?

Where are your pomegranate fruits from?

How long does 100% Fruit Juice last?

Where are your teas from?

How long should I store my teas and how long will it last?

Where are your honey from?

How should I store my honey?

How long can we keep the honey?

Can I consume hardened and crystallised honey?

When do you pack and ship the items?

Do you ship outside Malaysia?

Can I amend or remove my order?

What forms of payment do you accept?

How much does the delivery cost?

Will you included printed invoice in my order?

How do I track my order?

How can I contact Kuma & Hachi?

How long will I have to wait to receive my order?