List of Frequently Asked Question Trader Cube PLT Kuala Lumpur (KL), Selangor, Malaysia

Trader Cube PLT https://www.thirteenhampersngift.com

What forms of payment do you accept?

We accept credit card (Visa, Master & Amex), e-wallet and online banking. Contact Us if you are facing any difficulty to process payment.

Trader Cube PLT https://www.thirteenhampersngift.com

How can I know my order be shipped ?

You can go into your profile page to check status of your order. Once your order is purchase we will notify by email when it has been shipped out.

Trader Cube PLT https://www.thirteenhampersngift.com

How much does the delivery cost?

A delivery charge of RM30 will be applied to all hamper series (Klang Velly). Zone within Ipoh and Malacca is RM45 per hamper. Zone within Johor and Penang is RM60. Gift hampers are not shippable to East Malaysia

Trader Cube PLT https://www.thirteenhampersngift.com

How long will the delivery take?

The delivery will take 7 to 10 working days. Our appointed courier service provider will provide detailed tracking that will allow you to track the progress of your delivery. Please view our Delivery Page for the latest information.

Trader Cube PLT https://www.thirteenhampersngift.com

Do you accept returns or refunds?

We do, please refer our Terms & Conditions on returns and refunds.

Trader Cube PLT https://www.thirteenhampersngift.com

Can I collect my online order at the shop/boutique?

Yes. You can self-collect at our office in Setapak. You should receive an address via email once confirm order.

Trader Cube PLT https://www.thirteenhampersngift.com

What should I do before pickup my order?

Please email us at [email protected] for pickup arrangements. Proof of identification and order confirmation is needed upon collection.

Trader Cube PLT https://www.thirteenhampersngift.com

How can I contact Thirteen hampers and gifts?

You can email us at [email protected] during business hours from 10am to 5pm (Monday to Friday).

Trader Cube PLT https://www.thirteenhampersngift.com

Will you include printed invoice in my order?

No. We will provide upon request.

Trader Cube PLT https://www.thirteenhampersngift.com

Can I customade my hamper?

Yes. We can customize with certain moq. Please contact for further information.

Trader Cube PLT https://www.thirteenhampersngift.com

Can I request a delivery to be made in the morning, afternoon or evening?

Unfortunately, due to our courier��s volume of deliveries, specific times cannot be requested, however, deliveries are generally made during working hours �C extended in the evening during busy times.

Trader Cube PLT https://www.thirteenhampersngift.com

Do you deliver on Saturdays or Sundays?

Saturday delivery to UK mainland addresses is available for an additional fee, we do not currently offer a Sunday delivery service.

Trader Cube PLT https://www.thirteenhampersngift.com

If I order more hampers can I get a discount?

Yes, if you're looking to buy larger volumes, speak to our corporate team ([email protected]) and they can give you a quote based on your specific requirements. To learn more about large order discounts, visit our corporate page.

Trader Cube PLT https://www.thirteenhampersngift.com

Can't find an answer to your question?

Please contact customer services and we'll be glad to help.

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All Category

What forms of payment do you accept?

How can I know my order be shipped ?

How much does the delivery cost?

How long will the delivery take?

Do you accept returns or refunds?

Can I collect my online order at the shop/boutique?

What should I do before pickup my order?

How can I contact Thirteen hampers and gifts?

Will you include printed invoice in my order?

Can I customade my hamper?

Can I request a delivery to be made in the morning, afternoon or evening?

Do you deliver on Saturdays or Sundays?

If I order more hampers can I get a discount?

Can't find an answer to your question?