Meta title, product title, service title, latest news title, product tag, service tag
Production Department
What is needed in our website?
SSM number and POWERED by NEWPAGES at footer
Production Department
How to proceed online after customer okay with the demo website design?
1. Discuss the domain name with customer
- Check .com domain available or not in https://whois.newpages2u.com/
- Check .com.my domain available or not in https://mynic.my/domain-search/
2. Check customer already full payment or not (MUST CLEAR BALANCE BEFORE ONLINE)
- Admin system
- Search and login to the Company NMS
- Click upper right Company Name > Account Information
- Click Service Order & Invoices
- if haven't full payment will show Unpaid RMXXXX with red color
3. If haven't clear payment, tag sales person to help proceed the pending balance
4. Once clear payment, take proof from customer to online
For example: We will register (domain) and publish, is it okay
5. if customer ok then screenshot it and put at discussion
Content:
Register (domain) & publish
screenshot
6. Send email to PIC that handle domain part
Content:
7. Go to assign task page and click switch button at Demo Url there
8. Select the domain name and submit
9. Complete the project handle task
Production Department
How to assign task
Normal assign task:
1. Go to Project system > Projects
2. Search for the company name
3. Click "View All Project Tasks" pen icon under Action
4. Click "Add Task" button
5. Fill in information
6. Submit
Assign amendment task:
1. Write discussion
2. Click the plane icon right hand side
3. Fill in info and select pic
4. Submit
Production Department
How to upload design after customer okay with the jpeg layout design? (platinum / platinum plus / platinum pro)
1. Screenshot the proof in the group chat
2. Post the screenshot at the discussion
3. Ask inside Project Handle Team skype group
Skype content:
@kit who and when
discussion link
4. Assign to graphic designer after know who is the designer and upload date
- Post discussion
Content:
(graphic designer) u give (web designer) material, (date) upload
- click plane icon
- remark also put
(graphic designer) u give (web designer) material, (date) upload
- select graphic designer
- submit
5. Assign task Homepage Design (Upload) to web designer and put due date
Production Department
How many times need to follow up with customer after sent first layout?
Need to follow up at least one times per week
Production Department
How to check first layout date?
Can check inside Weekly New Job List google sheet, Kit will update the first layout date after assign task
Production Department
How to sent first layout?
First layout will be done on the due date and Art Director Jojo will check the layout and send the first layout checklist
For platinum core package:
1. Go to Project system > Projects
2. Search for the company name
3. Click "1st Layout" button at right hand side
4. Send the "Website Design Ready" email to customer
5. Copy demo website address and inform customer in Whatsapp group
6. Discussion reply “first layout sent”
For platinum / platinum plus / platinum pro package:
1. Go to Project system > Projects
2. Search for the company name
3. Click "Proposal (JPEG)" button at right hand side
4. Click "Sent Proposal" button at top
5. Check customer email and send
5. Copy layout proposal website address and inform customer in Whatsapp group
6. Discussion reply “first layout sent”
Production Department
After Online
Sales person will be the main pic after online, if long time no reply, we help to tag sales person or help reply
Production Department
How to start design first layout?
Once all information ready and done filter
1. Go to Project system > Projects
2. Search for the company name
3. Click "Brief" button at right hand side
4. Sent the "Design In Progress" email to customer
5. Skype Kit to put job on Weekly New Job List google sheet.
Skype content:
Company name sdn bhd (package)
Discussion link
New case
6. Kit will assign the task to pic
Production Department
NMS Login
Before Online
- backend login details will be combination of number and alphabet
After Online
- backend login details after online will sent to customer email, username will be their company domain name
NEW JOB:
1. Salesperson / project handle collect keywords from clients and post them in the discussion. If can, please get the keywords before starting the design process.
2. The project handle and then assigns Google SEO tasks to the SEO PIC (now Peisan), who then checks the keywords.
3. Once the keywords are confirmed, the project handle will inform clients that we will apply the keywords on the website. In the discussion, the project handle needs to inform all person in charge (including homepage keyword, meta title, meta description, content strategist) to apply the keywords on the website.
4. Before the website goes online, the SEO PIC will perform a final check and do optimization if necessary.
5. One week after the website is live, the SEO PIC will email and WhatsApp the clients to let them know that the keyword setting is complete, and monitoring has started.
6. The SEO PIC monitors the keywords for three months. If there are no results after one month and in the following months, we will send an email every month to inform the client that we will continue monitoring and making modifications to optimize the keywords. Once results are achieved based on the package, the SEO PIC informs clients that the package has commenced.
7. In the following month, clients will begin to receive monthly ranking reports, while the SEO PIC continues to monitor the keyword results.
ADDON later after Few months, or few years
1. Salesperson will get all the required keywords, post them in the discussion and inform Ms Kit.
2. Ms Kit will assign SEO PIC to handle the keywords optimization. If there are any keywords or suggestion, SEO PIC will inform sales to discuss with clients. If everything ok, SEO PIC will continue to do optimization.
3. After completing optimization, the SEO PIC will email and WhatsApp the clients to inform them that the keywords have been applied on the website and monitoring has started.
4. The SEO PIC monitors the keywords for three months. If there are no results after one month and in the following months, we will send an email every month to inform the client that we will continue monitoring and making modifications to optimize the keywords. Once results are achieved based on the package, the SEO PIC informs clients that the package has commenced.
5. In the following month, clients will begin to receive monthly ranking reports, while the SEO PIC continues to monitor the keyword results.
Remark:
All keywords (include keywords customer want to use, keywords we suggest, and final keywords) need to update inside the Suggest SEO Keyword in discussion upper right button, the keyword updated will link to seo system, seo team able to find those keywords easily
Production Department
Different between Website Email & Master Email
website email: enquiry email, contact email, weekly report and others that viewer send inside website
master email: important email for example: reset password email
Production Department
The things need to pay attention
don't open different and multiple company backend at same time, will cause information overlap
Production Department
About Us Content
About us page we only do:
- company profile
- mission (if have)
- vision (if have)
- core value (if have)
- history (if have)
Others need charge
Production Department
Online cases want to amend something
If online cases want to amend something, can request customer to send email to [email protected]
Production Department
When customer request to change company detail
1. Login into company NMS
2. Menu side find the update form under Support > Update Form
3. Download the update form
4. Send the update form to customer and request to fill in details, old company chop, new company chop and new ssm
5. After received the completed form, email to [email protected] with attachment update form and new ssm
Production Department
Something that will affect website SEO
1. Product page hide main picture, title and so on will affect SEO
2. Once customer signed package, Newpages portal will start running, therefore result will be crawl by Google 1st
Production Department
Things that need complete before online
1. switch language
2. add to cart
3. ask plug in
4. seo package
5. keyword domain
Production Department
Limitation of product quantity
1. register domain - follow package, if got extra need state in service order, need inform Kit
2. transfer domain - follow package also, if got extra need state in service order, need inform Kit
Production Department
Cant removed Powered By NEWPAGES
We cant removed Powered By NEWPAGES due to it is a backlink for SEO, it link to our platform and able to leads platform traffic to the website. If remove will affect website SEO.