List of Frequently Asked Question Kitchen Story Sdn Bhd Penang, Malaysia, Bayan Lepas

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What exactly Kitchen Story doing? Just kitchen cabinet?

In Kitchen Story Sdn.Bhd. we are providing one stop solution renovation for both residential and commercial. We praise ourselves a custom made cabinetry professional.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

I have my own carpenter, can I just engage Kitchen Story to be our house Interior Designer(I.D)?

Yes, Kitchen Story is packed with experienced and awarded interior designers that will definitely fulfill your interior design concept needs. We never force our client for engaging us for the works including plumbing service, wiring service and wet work service etc.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Does Kitchen Story provide warranty for its products?

Yes, we provide 12 months warranty for Accessories and Mechanisms only. Service fee will be charged for the site visit.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How long will it take to complete a kitchen cabinet/entire house renovation?

Around 18 working days is the duration to complete a set of kitchen cabinet. It could take up to 45 working days for a bigger project that is included cabinetry for the entire house.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Is Kitchen Story a designer firm or it owns manufacturing factory?

Kitchen Story is a genuine direct factory company which owned manufacturing production floor and machinery that are being used to produce client��s cabinets.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What are the differences between own manufacturing factory and interior design firm?

Price and knowledge are the major factor to be considered for a client to choose between an interior design firm or a company like us. All our in-house interior designers communicate with our production supervisor every day by sharing thoughts and opinion. We urge our interior designer not just focusing on drawing but to understand the technical knowledge as well. Exceptional internal communication has always been Kitchen Story strength to achieve teamwork spirits.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What are the payment method does Kitchen Story accept?

For our client convenience, we accept cash, cheque, internet transfer, Visa&Master card, favepay, touch&go and grabpay.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What can I expect for after sales service from Kitchen Story?

We have our own after sales service mobile van to service our customer��s defects and complaint. We treat after sale service as our concern as it can directly spoil our brand name from word of mouth.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What is the operating hour in Kitchen Story Sdn.Bhd.?

Our office/showroom open from 9am to 6pm every Monday to Saturday. We strongly advise to make an appointment with one of our sales designer before dropping to avoid disappointment, as we get very busy sometimes to attend walk-in customers.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How to make an appointment with Kitchen Story?

You can contact us via phone calls 04-6262391 , Whatsapps: +60194804191 , email- [email protected] or by our Facebook Page http://www.facebook.com/kitchenstorypenang

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What does Kitchen Story offer?

Kitchen Story is a Penang-based interior design and build organization specializing in custom cabinetry, residential/commercial renovations, and turnkey design solutions. We own an in-house cabinetry factory, ensuring precision craftsmanship and personalized designs for kitchens, wardrobes, and built-in furniture.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Where do you operate?

We serve clients across Penang, Kuala Lumpur, Ipoh, and Johor Bahru. Our factory and showroom are located in Penang . Malaysia

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Are your materials eco-friendly & human safe?

Yes! In Kitchen Story, we use E1 Grade wood panel which is Formaldehyde safe for human-being. We do have options such as E0, NAF grade wood panels available too.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you handle permits and approvals?

Absolutely. For renovations requiring local council approval (e.g., structural changes), we manage the paperwork and compliance.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What makes your cabinetry unique?

With own-manufacturing cabinetry factory, we control every step: Tailored designs to fit your space perfectly. - Premium materials (Melamine Panel, Solid Plywood, Laminates, Solid wood etc). - Advance Machineries ( CNC, Panel Saw, Edge Banding Machine etc)

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Can I customize colors and finishes?

Yes! Choose from 100+ finishes, textures, and hardware styles. Visit our Penang showroom or request a sample kit.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How long does cabinetry take to build?

Typical lead time: 4–6 weeks after final design approval. Rush orders may be possible—contact us for details.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you offer warranties?

Yes: 2-year warranty on cabinetry structure. 12-months warranty on hardware (hinges, handles, sliders & accessories).

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What’s your design process?

- Consultation: Share your vision, budget, and timeline. - 3D Design: Receive a realistic render of your space. - Factory Production: Craft your cabinetry in-house. - Installation: Our team handles delivery and setup.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Can I modify the design mid-project?

Minor changes are allowed during production. Major revisions may incur additional costs and delay timelines.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you work with existing layouts?

Yes! We optimize your current space or redesign it entirely.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What if I already have a contractor?

We collaborate with external contractors or focus solely on cabinetry supply.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How much does a custom kitchen cost?

Prices start as low as RM5,000 for basic cabinetry. Final costs depend on size, materials, design concept and complexity.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you offer financing/instalment?

Yes! We partner with local banks for installment plans (6–24 months).

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What’s your payment structure?

- 50% deposit after design approval. - 40% during production. - 10% upon installation.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What if there’s damage after installation?

Contact us immediately. We’ll assess the issue and repair/replace items which under warranty.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you provide maintenance tips?

Yes! Download our education blogs or ask the chatbot for tips on cleaning finishes and hardware.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Can you expand or refurbish old cabinets?

Yes! We refurbish existing units or add new sections to match your original design.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Are your materials child-safe?

All our paints and adhesives are non-toxic and meet Malaysian safety standards (SIRIM-certified).

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How do you minimize waste?

Our factory uses precision cutting technology to optimize material usage. Offcuts are recycled or donated to OKUs or charity houses.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How does Kitchen Story ensure precision in custom cabinetry?

We invest in high-tech German machinery (e.g., CNC routers, laser cutting systems) to guarantee millimeter-perfect cuts, seamless joints, and flawless finishes. Our advanced production line minimizes human error, ensuring every piece meets our "masterpiece quality" standard.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you stay updated with industry trends?

Absolutely! Our production supervisors undergo annual training with global brands (e.g., Blum, Hettich) to master cutting-edge mechanisms like soft-close systems, pull-out pantries, and smart storage solutions. We integrate these innovations into our designs.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How many designers do you have, and can they work with my budget?

Our team of 13 in-house interior designers caters to all budgets—from affordable modular solutions to luxury high-end designs. Whether you’re renovating a studio apartment or a bungalow, we tailor plans to your financial and aesthetic needs.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Can I request a specific design style (e.g., minimalist, industrial)?

Yes! Share your inspiration (Pinterest boards, photos), and our designers will create a 3D render that aligns with your vision—Scandinavian, vintage, modern, or fusion.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

What is Blum, and why do you use their products?

Blum is a world-renowned Austrian brand specializing in premium cabinet hardware (hinges, drawer systems, lift mechanisms). Known for durability, silent operation, and innovative storage solutions, Blum products elevate functionality and longevity. As an authorized dealer and fitter, we guarantee genuine Blum parts with full warranty support.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Are Blum mechanisms worth the investment?

Absolutely! Blum’s soft-close hinges and Tandembox drawer systems prevent slamming, reduce wear-and-tear, and maximize storage space. They’re a hallmark of luxury cabinetry and come with a lifetime warranty.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How do you maintain consistency across projects?

Our factory combines advanced technology with skilled artisans. Every piece undergoes 3-stage quality checks: material inspection, production accuracy, and post-installation review.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Can I visit your factory or showroom?

Yes! Schedule a tour of our Penang factory to see our technology in action, or visit our showroom to explore Blum hardware and material samples.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you use smart storage solutions?

Yes! From Blum’s Servo-Drive electronic openings to corner carousel systems, we integrate space-saving, tech-driven accessories tailored to modern lifestyles.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

Do you provide insurance for After Renovation?

Yes, Our KS Care program is available for client house renovation protection which we've partnered with AIG, Tokyo Marine.

Kitchen Story Sdn Bhd https://www.kitchenstory.com.my

How do you balance technology and craftsmanship?

While machines handle precision cutting, our carpenters focus on hand-finishing details (e.g., edge banding, custom engraving). This hybrid approach ensures efficiency without sacrificing artistry.

Explore answers with confidence.

All Category

What exactly Kitchen Story doing? Just kitchen cabinet?

I have my own carpenter, can I just engage Kitchen Story to be our house Interior Designer(I.D)?

Does Kitchen Story provide warranty for its products?

How long will it take to complete a kitchen cabinet/entire house renovation?

Is Kitchen Story a designer firm or it owns manufacturing factory?

What are the differences between own manufacturing factory and interior design firm?

What are the payment method does Kitchen Story accept?

What can I expect for after sales service from Kitchen Story?

What is the operating hour in Kitchen Story Sdn.Bhd.?

How to make an appointment with Kitchen Story?

What does Kitchen Story offer?

Where do you operate?

Are your materials eco-friendly & human safe?

Do you handle permits and approvals?

What makes your cabinetry unique?

Can I customize colors and finishes?

How long does cabinetry take to build?

Do you offer warranties?

What’s your design process?

Can I modify the design mid-project?

Do you work with existing layouts?

What if I already have a contractor?

How much does a custom kitchen cost?

Do you offer financing/instalment?

What’s your payment structure?

What if there’s damage after installation?

Do you provide maintenance tips?

Can you expand or refurbish old cabinets?

Are your materials child-safe?

How do you minimize waste?

How does Kitchen Story ensure precision in custom cabinetry?

Do you stay updated with industry trends?

How many designers do you have, and can they work with my budget?

Can I request a specific design style (e.g., minimalist, industrial)?

What is Blum, and why do you use their products?

Are Blum mechanisms worth the investment?

How do you maintain consistency across projects?

Can I visit your factory or showroom?

Do you use smart storage solutions?

Do you provide insurance for After Renovation?

How do you balance technology and craftsmanship?