List of Frequently Asked Question V K Golf Kuala Lumpur (KL), Malaysia, Selangor

V K Golf https://www.vkgolfshop.com

How long does it take to receive an order from golf online store

In-stock orders are typically shipped within 7-14 business days, and delivery times are estimated to be 4-7 business days after being shipped

V K Golf https://www.vkgolfshop.com

Where is Your Golf Store Located?

V.K.ENTERPRISE,LOT 1-5,1ST FLOOR,PLAZA CITY ONE, JALAN MUNSHI ABDULLAH, 50100 KUALA LUMPUR. TEL : 60326196612 / 60326945992 / 60193594530 / 60162926918 / 60102394172

V K Golf https://www.vkgolfshop.com

DO YOU INSTALL OR RENT GOLF SIMULATORS WITHIN MALAYSIA OR INTERNATIONAL?

WE DONT RENT GOLF SIMULATORS! WE DO SELL AND INSTALL GOLF SIMULATORS WITHIN MALAYSIA OR EVEN OVERSEAS! THE COST OF FREIGHT IS NORMALLY EXTRA AND DEPENDS ON THE LOCATION SITE OF THE INSTALLATION REGIONALLY!

V K Golf https://www.vkgolfshop.com

DO YOU HAVE A TESTING DEMO ON GOLF CLUBS AT YOUR STORE?

WE DONT HAVE A TESTING SITE AT OUR GOLF STORE! BUT OUR PROFESSIONAL GOLF STRATEGIST WOULD BE ABLE TO ADVISE THE RIGHT SET OF CUBS THAT WOULD SUIT YOU BASED ON VARIOUS FACTORING AND ACCOUNTABILITY!

V K Golf https://www.vkgolfshop.com

DO YOU HAVE A DRIVING RANGE?

YES , WE DO! OUR DRIVING RANGE IS ZECON - VK LOCATED AT KGPA !

V K Golf https://www.vkgolfshop.com

DO YOU HAVE GOLF CLUBS DEMO DAY AVAILABLE FOR OTHER BRANDS?

YES,WE DO CONDUCT DEMO DAYS FOR VARIOUS GOLF BRANDS E.G. COBRA, PING. TAYLORMADE, CALLAWAY, SRIXON, XXIO, CLEVELAND, YAMAHA AND MIZUNO AT OUR DRIVING RANGE IN KGPA, K.L. !

V K Golf https://www.vkgolfshop.com

Do you have whatsapp?

Whatsapp 24hrs for BEST Product Quotes and Pricing🏌️‍♂️🏌️‍♂️🏌️‍♂️ : https://wa.me/message/ZCSRTRBB3UULN1 https://wa.me/message/2FZSEMMKGEQXM1 Prices Negotiable, BISA DI RUNDING!

V K Golf https://www.vkgolfshop.com

Whats your OnSite Golf Shop Operating hours?

Monday to Saturday : 11 A.M till 6 P.M Sunday : 11 A.M till 5 P.M

V K Golf https://www.vkgolfshop.com

Do you have email?

Yes,we do. [email protected]

V K Golf https://www.vkgolfshop.com

Do you wholesale your products?

Yes, we do.

V K Golf https://www.vkgolfshop.com

Do you provide Golf Balls Logo Printing?

Yes,we do.

V K Golf https://www.vkgolfshop.com

Do you do Logo Embroidery on Golf Bag?

Yes we do.

V K Golf https://www.vkgolfshop.com

Do you sell Golf Caah Vouchers?

Yes,we do.It comes in various amounts denominarion exchangeable with golf products at our Golf Store.

V K Golf https://www.vkgolfshop.com

Do you only sell golf products only?

Our equipment is is golf specific, although we do carry a wide variety of accessories and apparel that may interest even non golfers.We also do mostly on Electronic Golf Devices from Gps Watches to Laser Rangefinders, and Selling of Golf Simulators domestically and overseas!

V K Golf https://www.vkgolfshop.com

I can’t find what I am looking for on the website does this mean you don’t stock it?

Although we try to have all our products in display at our Ecommerce website for purchase and it may be possible that there are items in online website store not on display. Let us know what you are looking for and we will try our best to source it for you. For inquiries, we can be reached via various Omni-Channels e.g. Whatsapp,Linechat,Wechat,Telegram,Tango,Facebook,Tiktok,Instagram,email and many more available options.

V K Golf https://www.vkgolfshop.com

Do I have to register on vkgolfshop.com Ecommerce domain to purchase?

No! We allow our clients to checkout as guests. We do however encourage our customers to register as it will make future purchases easier. Note: Even as a guest we will require details from you to ensure a successful delivery.All registered users,will have the privileges to receive on adhoc basis our NewsLetter on latest products,promotional activities,demo days campaigns and many more fun filled events!

V K Golf https://www.vkgolfshop.com

I have registered but forgot my password what do I do?

In the event that you have misplaced your password you can use the “Forgotten Password” function at the login screen. The automated system will guide you through the process.

V K Golf https://www.vkgolfshop.com

I have added the items I wish to purchase to my cart, what do I do now?

In the top tight hand side of the website you will see the amount of items loaded to your cart, when you hover on it, it will display them with the option to “View Cart” (Review the items or increase/decrease quantity) as well as “Checkout”, to complete the transaction select checkout and follow the on screen prompts.

V K Golf https://www.vkgolfshop.com

I have found an issue with the website what can I do?

We are striving to keep improving our website and value your feedback! If you find something out of place, a technical fault prohibiting you to navigate (use the site) or feel something is a little too complicated please let us know so we can have a look at it. Contact Us

V K Golf https://www.vkgolfshop.com

How do I place my order?

You choose the product(s) you wish to purchase, select their appropriate options and “add to cart”. Form there you can use the “checkout” option to be direct to the payment screen where you can complete the process.

V K Golf https://www.vkgolfshop.com

How do I know if you have received my order?

Once the transaction completes, an automated email containing your order number (Order ID) will be sent to you, it will contain information about the product(s) you have purchased and your time/date of successful transaction.

V K Golf https://www.vkgolfshop.com

Is the email I receive classified as my invoice?

No, the automated email you received is purely an order confirmation. Your invoice will be enclosed with your parcel in the shipment.

V K Golf https://www.vkgolfshop.com

I have accidentally chosen the incorrect address and there won’t be anyone to receive the parcel, what do I do?

Please Contact Us if this happens, if the new address is a similar distance and we do not incur additional charges for the redirect we will liaise with the courier on your behalf. Unfortunately if the new destination does incur additional charges you will need to pay this fee before the parcel will be redirected to its new destination.

V K Golf https://www.vkgolfshop.com

How secure are my details when I transact with you on the website?

To enhance security and minimize the risk to you, we do not hold any of your payment details submitted to us. The transaction also does not take place on our servers but instead directly with the bank.

V K Golf https://www.vkgolfshop.com

What type of payments do you accept?

For now we are only accepting credit/debit card transactions via the website and Bank Transfers via GIRO/Direct Bank Transfer/Western Union/TT. In future we may consider different forms of payment options.

V K Golf https://www.vkgolfshop.com

What does payment authentication mean?

Our website in conjunction with Maybank uses what is called 3D Secure (3DS) to inhibit credit card fraud. This process verifies the user and account holder by contacting his/her bank which then issues a unique OTP (One Time Pin) via SMS to the client. The OTP needs to be entered into the website when requested to complete the transaction.

V K Golf https://www.vkgolfshop.com

What is an OTP or TAC?

OTP stands for One Time Pin while TAC stands for Transaction Authorization Code. It is part of the security verification process to make sure the cardholder is aware of the transaction.

V K Golf https://www.vkgolfshop.com

I’m trying to checkout but I am not receiving an OTP/TAC?

In the event of this happens it may mean that either your card is not registered for e-commerce transactions, or that the bank has an incorrect phone number for you. Please contact your respective bank directly to clarify why the OTP is not reaching you.

V K Golf https://www.vkgolfshop.com

It seems like I have been charged twice for one order?

Unless you have accidentally processed the order a second time the one charge reflected may be a reserved amount. Allow 7 working days after we have shipped, if it still reflects them please Contact Us and we can investigate for you.

V K Golf https://www.vkgolfshop.com

Is my transaction safe when I shop with you?

For security purposes we utilize a system directly plugged into Maybank. This process makes sure that all transactions take place off our servers and is secured through SSL and behind Maybank’s Firewall on their servers.

V K Golf https://www.vkgolfshop.com

Will I receive communications once I have placed my order?

You will receive an order received status via email upon completion of your order, and another once it has been marked ready to ship.

V K Golf https://www.vkgolfshop.com

How long does my order take to ship?

Typically orders will ship in 5-7 working days based on availability of the product(s) and the volume of orders our team is handling at the time of your order.

V K Golf https://www.vkgolfshop.com

How long will it take for me to receive my order?

Based on your location your order should reach you as stipulated in the guidelines below: Estimated shipping time to West Malaysia: 3 - 5 Working Days Estimated shipping times to East Malaysia: 7 - 14 Working Days Estimated shipping times to the Globe / World: 14 to 28 Working Days

V K Golf https://www.vkgolfshop.com

How will I know when it ships so I can arrange for someone to be available to receive it?

Upon completion of your order and it becomes ready to ship, you will be sent another automated email indicating the parcel will be on its way to you shortly.

V K Golf https://www.vkgolfshop.com

Can I ship to my office, golf club or only my house?

You can choose any delivery address you wish provided there is someone there during office hours to receive the parcel.

V K Golf https://www.vkgolfshop.com

Do you deliver on weekends or public holidays?

No unfortunately we do not, our deliveries will only take place on weekdays and in office hours 11 AM and 6 PM. For urgent deliveries only on Public Holidays or WeekEnds however,customer can communicate directly with us and we can provide deliveries as below : Klang Valley/Selangor Only - Grab/LalaMover " Additional delivery charges will apply "

V K Golf https://www.vkgolfshop.com

An item I purchased wasn’t delivered and sent back to you, what do I do now?

A delivery will be attempted 3 times if it remains unsuccessful after the 3rd attempt the parcel will be returned to us and you will be contacted. To reship the parcel you will be liable for a new shipping fee, this will be arranged before the parcel is shipped again.

V K Golf https://www.vkgolfshop.com

I have accidentally chosen the incorrect address and there won’t be anyone to receive the parcel, what do I do?

Please contact us if this happens. If the new address is a similar distance and no additional charges for the redirect incurred, we will liaise with the courier on your behalf. Unfortunately if the new destination incurs additional charges, you will need to pay this fee before the parcel will be redirected to its new destination.

V K Golf https://www.vkgolfshop.com

Can I return a product I purchased on the website?

No unfortunately not.

V K Golf https://www.vkgolfshop.com

Are all items returnable?

No unfortunately not.

V K Golf https://www.vkgolfshop.com

Can I exchange my product(s)?

No unfortunately not.

V K Golf https://www.vkgolfshop.com

Can I exchange my product(s)?

We do not exchange Products.

V K Golf https://www.vkgolfshop.com

The item I received is defective what can I do?

In the unlikely event this occurs please return the item to us ASAP, we will send you a replacement if applicable for defective product(s) and reimburse you the shipping fee you have paid if the defect is deemed valid.

V K Golf https://www.vkgolfshop.com

The item I received is damaged what do I do?

Damaged goods will be inspected on an individual basis and the relevant product may be replaced, or a credit issued to your user profile if it cannot be replaced at all.

V K Golf https://www.vkgolfshop.com

What is V K Golf?

Golf retailer/Distributor/Wholesaler that provide huge range of new and pre-owned golf equipment, accessories and shoes in best price.

V K Golf https://www.vkgolfshop.com

What is V K Golf Motto?

At V K Golf, your satisfaction is our top priority! We promise to always bring best deals for our customers.

V K Golf https://www.vkgolfshop.com

Can I cancel my order after confirming it?

Unfortunately, confirmed orders cannot be amended or cancelled.

V K Golf https://www.vkgolfshop.com

How do I track and trace my order?

Tracking number will be provided by email and message. You may trace it via the link we emailed or messaged you. You can also trace it in http://www.citylinkexpress.com/my/tracking.aspx by entering the tracking number.

V K Golf https://www.vkgolfshop.com

Do you ship internationally?

We mostly ship within Malaysia. However, you can contact us to look for international shipping assistance!

V K Golf https://www.vkgolfshop.com

Do you have a Golf Store in Malaysia or Overseas?

Yes,we do have a Golf Store In Malaysia. We have none overseas at these point of time.

V K Golf https://www.vkgolfshop.com

Order & Shipping - Delivery Timeline

• West Malaysia: 4–9 working days • East Malaysia: 6–12 working days • International: 15–20 working days • Shipping Fees: Calculated based on weight, dimensions, and destination. • Customs & Duties: International orders may incur additional taxes or carrier charges. • In-Store Collection: Temporarily unavailable; will return in future upgrades.

V K Golf https://www.vkgolfshop.com

1. What are the latest golf drivers available at VKGolf?

VKGolf regularly updates its lineup with the newest releases from TaylorMade, XXIO, Srixon, and Bridgestone. Limited editions like the Qi35 Team USA & Team Europe drivers are also available for collectors and performance seekers.

V K Golf https://www.vkgolfshop.com

1. How do I choose the right golf driver for my swing speed?

Faster swing speeds benefit from lower-lofted drivers with stiff shafts, while slower swing speeds perform better with higher lofts and flexible shafts. VKGolf offers fitting sessions to match your driver to your swing.

V K Golf https://www.vkgolfshop.com

1. What’s the difference between graphite and steel shafts?

1. Graphite shafts are lighter, offering more swing speed and distance, while steel shafts provide better control and feedback. Beginners often prefer graphite, while advanced players may choose steel for precision.

V K Golf https://www.vkgolfshop.com

1. Which golf balls are best for beginners?

1. Beginners should use low-compression balls like the Srixon Soft Feel or TaylorMade Distance+, which maximize forgiveness and distance.

V K Golf https://www.vkgolfshop.com

Do you stock limited edition Qi35 Team USA & Team Europe drivers?

1. Yes, VKGolf proudly carries these limited editions, perfect for collectors and fans of international golf events.

V K Golf https://www.vkgolfshop.com

What is the XXIO13 triple-size discount campaign?

1. It’s a special promotion offering discounts across drivers, irons, and fairway woods from XXIO13—designed to give golfers maximum value on premium gear.

V K Golf https://www.vkgolfshop.com

How do I select the right golf irons for my handicap?

1. High handicappers benefit from cavity-back irons with forgiveness, while low handicappers prefer blade irons for control. VKGolf staff can guide you based on your skill level.

V K Golf https://www.vkgolfshop.com

Is Cavity Irons Forgiving?

Cavity backs have perimeter weighting for forgiveness, while blades offer precision and feel for advanced players.

V K Golf https://www.vkgolfshop.com

Which golf wedges are best for short game control?

Sand wedges (54°–56°) and lob wedges (58°–60°) provide versatility around the greens. Brands like Cleveland and Titleist Vokey are popular choices at VKGolf.

V K Golf https://www.vkgolfshop.com

Do you carry women’s golf sets like the Maruman 2W package?

Yes, VKGolf stocks women-specific sets including Maruman 2W, designed for lighter weight and optimized performance.

V K Golf https://www.vkgolfshop.com

How do I know if my clubs are the right length?

Club length depends on your height and wrist-to-floor measurement. VKGolf offers fitting services to ensure proper sizing.

V K Golf https://www.vkgolfshop.com

What is custom club fitting and do you offer it?

Custom fitting tailors shaft flex, loft, lie angle, and grip size to your swing. VKGolf provides professional fitting sessions.

V K Golf https://www.vkgolfshop.com

How does shaft flex affect ball flight?

Stiffer shafts produce lower ball flight and suit faster swings, while flexible shafts help slower swings achieve higher launch.

V K Golf https://www.vkgolfshop.com

What’s the best driver loft for high launch?

A loft of 10.5°–12° is ideal for most golfers seeking higher launch and more carry distance.

V K Golf https://www.vkgolfshop.com

Can VKGolf help me improve my putting with the right putter?

Yes, VKGolf stocks mallet and blade putters, and our staff can recommend based on your stroke style.

V K Golf https://www.vkgolfshop.com

What’s the difference between mallet and blade putters?

Mallets offer more forgiveness and alignment aids, while blades provide traditional feel and control.

V K Golf https://www.vkgolfshop.com

Do you offer swing speed analysis for club recommendations?

Yes, VKGolf provides swing speed testing to recommend the right shaft flex and club type.

V K Golf https://www.vkgolfshop.com

How do I choose the right hybrid vs fairway wood?

Hybrids are easier to hit from rough and tight lies, while fairway woods excel off the tee and fairway.

V K Golf https://www.vkgolfshop.com

What’s the importance of MOI in golf clubs?

MOI (Moment of Inertia) measures forgiveness—higher MOI means less twisting on off-center hits.

V K Golf https://www.vkgolfshop.com

Which golf grips provide the best feel and control?

Golf Pride and Lamkin grips are popular for their comfort and traction. VKGolf offers re-gripping services.

V K Golf https://www.vkgolfshop.com

How do I order golf equipment online from VKGolf?

Simply visit VKGolfShop.com, browse products, add to cart, and checkout securely.

V K Golf https://www.vkgolfshop.com

Do you provide international shipping?

Yes, VKGolf ships worldwide with reliable courier partners.

V K Golf https://www.vkgolfshop.com

What payment methods are accepted on VKGolfShop.com?

We accept credit cards, debit cards, online banking, and e-wallets.

V K Golf https://www.vkgolfshop.com

How long does delivery take within Malaysia?

Standard delivery takes 2–5 business days, depending on location.

V K Golf https://www.vkgolfshop.com

Do you offer warranty on golf clubs?

Yes, all clubs come with manufacturer warranty.

V K Golf https://www.vkgolfshop.com

Do you provide bulk discounts for dealers?

Yes, dealer programs include bulk pricing and promotional support.

V K Golf https://www.vkgolfshop.com

How do I track my order from VKGolf?

Customers receive tracking numbers via email after purchase.

V K Golf https://www.vkgolfshop.com

Are there seasonal promotions or festive discounts?

Yes, VKGolf runs campaigns during Deepavali, Chinese New Year, and Black Friday.

V K Golf https://www.vkgolfshop.com

Do you offer loyalty rewards for repeat customers?

VKGolf rewards loyal customers with points, discounts, and exclusive previews.

V K Golf https://www.vkgolfshop.com

What makes VKGolf Malaysia’s premier golf specialist?

VKGolf combines technical expertise, creative marketing, and consumer advocacy to lead the industry.

V K Golf https://www.vkgolfshop.com

What milestones has VKGolf achieved recently?

VKGolf surpassed 19 million website visitors and celebrated customer achievements like Mr. Sameer’s Malaysia Book of Records entry.

V K Golf https://www.vkgolfshop.com

How does VKGolf blend technical expertise with creative marketing?

By combining product mastery with bold campaigns, VKGolf connects emotionally with golfers.

V K Golf https://www.vkgolfshop.com

What are VKGolf’s dealer relations programs?

VKGolf offers training, promotional materials, and bulk discounts to empower dealers.

V K Golf https://www.vkgolfshop.com

What are the best golf tips for beginners?

Focus on grip, stance, and tempo. Start with forgiving clubs and practice short game regularly.

V K Golf https://www.vkgolfshop.com

How do I increase driving distance?

Improve swing speed with fitness, use a properly fitted driver, and optimize launch angle.

V K Golf https://www.vkgolfshop.com

How do I control spin with wedges?

Clean grooves, use premium balls, and practice partial swings for spin control.

V K Golf https://www.vkgolfshop.com

What’s the difference between match play and stroke play?

Match play scores hole-by-hole, while stroke play counts total strokes.

Explore answers with confidence.

All Category

How long does it take to receive an order from golf online store

Where is Your Golf Store Located?

DO YOU INSTALL OR RENT GOLF SIMULATORS WITHIN MALAYSIA OR INTERNATIONAL?

DO YOU HAVE A TESTING DEMO ON GOLF CLUBS AT YOUR STORE?

DO YOU HAVE A DRIVING RANGE?

DO YOU HAVE GOLF CLUBS DEMO DAY AVAILABLE FOR OTHER BRANDS?

Do you have whatsapp?

Whats your OnSite Golf Shop Operating hours?

Do you have email?

Do you wholesale your products?

Do you provide Golf Balls Logo Printing?

Do you do Logo Embroidery on Golf Bag?

Do you sell Golf Caah Vouchers?

Do you only sell golf products only?

I can’t find what I am looking for on the website does this mean you don’t stock it?

Do I have to register on vkgolfshop.com Ecommerce domain to purchase?

I have registered but forgot my password what do I do?

I have added the items I wish to purchase to my cart, what do I do now?

I have found an issue with the website what can I do?

How do I place my order?

How do I know if you have received my order?

Is the email I receive classified as my invoice?

I have accidentally chosen the incorrect address and there won’t be anyone to receive the parcel, what do I do?

How secure are my details when I transact with you on the website?

What type of payments do you accept?

What does payment authentication mean?

What is an OTP or TAC?

I’m trying to checkout but I am not receiving an OTP/TAC?

It seems like I have been charged twice for one order?

Is my transaction safe when I shop with you?

Will I receive communications once I have placed my order?

How long does my order take to ship?

How long will it take for me to receive my order?

How will I know when it ships so I can arrange for someone to be available to receive it?

Can I ship to my office, golf club or only my house?

Do you deliver on weekends or public holidays?

An item I purchased wasn’t delivered and sent back to you, what do I do now?

I have accidentally chosen the incorrect address and there won’t be anyone to receive the parcel, what do I do?

Can I return a product I purchased on the website?

Are all items returnable?

Can I exchange my product(s)?

Can I exchange my product(s)?

The item I received is defective what can I do?

The item I received is damaged what do I do?

What is V K Golf?

What is V K Golf Motto?

Can I cancel my order after confirming it?

How do I track and trace my order?

Do you ship internationally?

Do you have a Golf Store in Malaysia or Overseas?

Order & Shipping - Delivery Timeline

1. What are the latest golf drivers available at VKGolf?

1. How do I choose the right golf driver for my swing speed?

1. What’s the difference between graphite and steel shafts?

1. Which golf balls are best for beginners?

Do you stock limited edition Qi35 Team USA & Team Europe drivers?

What is the XXIO13 triple-size discount campaign?

How do I select the right golf irons for my handicap?

Is Cavity Irons Forgiving?

Which golf wedges are best for short game control?

Do you carry women’s golf sets like the Maruman 2W package?

How do I know if my clubs are the right length?

What is custom club fitting and do you offer it?

How does shaft flex affect ball flight?

What’s the best driver loft for high launch?

Can VKGolf help me improve my putting with the right putter?

What’s the difference between mallet and blade putters?

Do you offer swing speed analysis for club recommendations?

How do I choose the right hybrid vs fairway wood?

What’s the importance of MOI in golf clubs?

Which golf grips provide the best feel and control?

How do I order golf equipment online from VKGolf?

Do you provide international shipping?

What payment methods are accepted on VKGolfShop.com?

How long does delivery take within Malaysia?

Do you offer warranty on golf clubs?

Do you provide bulk discounts for dealers?

How do I track my order from VKGolf?