Question 1

What services does Avenue Design offer?

Accepted Answer

A: We specialize in premium custom cabinetry, kitchen design, wardrobe systems, and bespoke interior design solutions for both residential and commercial spaces. From conceptual 3D renderings to final installation, we provide a seamless, end-to-end service.

Question 2

Where are your showrooms located, and what are your operating hours?

Accepted Answer

A: We have two premier showrooms located in Damansara and Setia Alam. You are welcome to visit us to view our workmanship, material samples, and design configurations. Please contact our respective showrooms to schedule an appointment or check our latest operating hours.

Question 3

Do I need to book an appointment to visit your showroom?

Accepted Answer

A: While walk-ins are welcome, we highly recommend scheduling an appointment in advance. This ensures a dedicated design consultant is available to understand your requirements, show you relevant material samples, and provide undivided attention to your project.

Question 4

Do you provide services outside of Kuala Lumpur and Selangor?

Accepted Answer

A: Our primary service areas are within Kuala Lumpur and the Klang Valley (including Petaling Jaya, Shah Alam, Klang, etc.). For projects outside these regions, please contact our team directly to discuss feasibility and arrangements.

Question 5

What is the process for getting custom cabinets made?

Accepted Answer

A: Our process consists of 5 clear steps:

Initial Consultation: We discuss your layout, material preferences, and design ideas at our showroom or online, after which we provide a rough quotation.

Site Measurement & Accurate Quotation: Our technical team visits your property to take precise dimensions. Based on these exact site measurements, we will then present you with an accurate, finalized quotation.

Booking Fee & 3D Design: Once you are comfortable with the accurate quotation, a booking fee is collected. We will then proceed to generate your detailed 3D design drawings so you can visualize the final look.

Fabrication: Custom manufacturing of your cabinetry to precise specifications in our production facility.

Installation & Touch-up: Professional on-site assembly, alignment, and final quality checks.

Question 6

Can I see a 3D design of my kitchen or wardrobe before fabrication begins?

Accepted Answer

Yes, absolutely. We provide detailed 3D interior design projections and renderings as part of our design phase. This allows you to visualize the exact layout, colors, materials, and spatial flow before we initiate production.

Question 7

Can I bring my own floor plan or design ideas?

Accepted Answer

Yes! We highly encourage you to bring your floor plans, architectural structural drafts, and any inspiration photos (from Pinterest, Instagram, etc.) to your first consultation. This gives our design team a fantastic starting point.

Question 8

What types of materials and finishes do you use for cabinets and countertops?

Accepted Answer

A: We offer a wide range of premium, durable materials engineered to suit your style and functional needs:

Cabinetry & Doors: Choose from solid wood, high-quality plywood, melamine board, acrylic, sleek glass doors, and durable aluminium doors.

Countertops: We provide top-tier surface options including quartz, sintered stone, classic granite, seamless solid surfaces, warm wood tops, and more.

Our team will guide you on the best material combinations based on your budget and daily usage.

Question 9

Do you offer customizable internal configurations for wardrobes and cabinets?

Accepted Answer

A: Yes, all our cabinetry is fully bespoke. You can customize internal modules, including pull-out baskets, jewelry drawers, adjustable shelving, integrated LED lighting, hydraulic lift systems, and specific hanging configurations to fit your lifestyle.

Question 10

What brands of cabinet hardware and fittings do you use?

Accepted Answer

We believe that longevity lies in the details. We utilize premium, heavy-duty soft-close hinges, drawer runners, and architectural hardware from top-tier, trusted global brands to ensure smooth and durable daily operation.

Question 11

How do you charge for custom cabinetry?

Accepted Answer

Cabinetry pricing is primarily calculated based on linear foot (per foot run), choice of materials, carcass types, internal fittings, and selected countertop surfaces. We provide itemized, transparent quotations so you know exactly what you are paying for.

Question 12

Do you offer pre-packaged deals for new home buyers?

Accepted Answer

Yes, we periodically offer curated cabinetry packages tailored for various kitchen sizes and property types. These packages combine popular material choices and essential configurations at competitive rates. Feel free to ask our sales team for our current promotions.

Question 13

What are your payment terms?

Accepted Answer

Typically, our payment structure involves a booking deposit to initiate site measurement and design work, a confirmation payment before structural fabrication begins, and a final balance payment.

Question 14

Do you accept credit card payments or offer installment plans?

Accepted Answer

Yes, we accept major credit cards at our showrooms. We also provide flexible multi-month credit card installment plans through our payment processing partners to help you manage your renovation budget seamlessly.

Question 15

How long does the fabrication and installation process take?

Accepted Answer

On average, factory fabrication takes about 3 to 4 weeks after design confirmation and material selection. On-site installation usually takes between 3 to 7 working days, depending on the volume and complexity of the project.

Question 16

Do you handle the coordinate work for electrical appliances and plumbing?

Accepted Answer

We coordinate closely with your appliances (hobs, hoods, ovens, fridges) to ensure exact fitment cutouts in your cabinetry. While we assist with basic sink and tap positioning, major plumbing or electrical rewiring should be handled by licensed professionals, whom we can coordinate with.

Question 17

Do your custom cabinets come with a warranty, and what does it cover?

Accepted Answer

Yes, all Avenue Design custom cabinetry installations come with a structural 1-year service warranty starting from the date of your invoice.  What is covered: This warranty strictly covers defects in workmanship and functional parts (such as hinges, drawer runners, screws, etc.) under normal, ordinary use.  LED & Transformers: Please note that integrated LED lighting and electronic transformers are covered under a specific 6-month warranty period.  Condition: To qualify for coverage, the products must be fully assembled and installed by the official Avenue Design team.

Question 18

What should I do if a cabinet door alignment shifts after a few months?

Accepted Answer

It is completely normal for new cabinetry doors or drawers to settle and require minor adjustments after initial use. We provide a dedicated touch-up and alignment service post-installation. Just reach out to our customer service team or fill out our feedback form, and we will schedule a technician to assist you.

Explore answers with confidence.

Question: What should I do if a cabinet door alignment shifts after a few months?