List of Frequently Asked Question Total Green Solutions Sdn Bhd Johor Bahru (JB), Petaling Jaya (PJ), Selangor, KL, Simpang Ampat, Penang

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What is the difference between refurbished and used copiers?

Refurbished copiers are cleaned and repaired by professionals, with worn parts replaced and the machine fully tested so it works like new. Used copiers usually aren’t restored this way, so their condition can be different from one unit to another.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Are refurbished copiers dependable enough to handle everyday office work?

Yes, the refurbished copiers we sell are carefully checked and certified, so they can be trusted to work well for everyday office use.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Do your copiers come with a warranty?

Yes, every copier and printer we sell includes a warranty, so you can feel confident and stay covered if anything goes wrong.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Can I upgrade to a newer model in the future?

Definitely. We give you flexible upgrade choices so you can move to a newer copier when your business grows or needs change.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How can I take care of my copier to keep it running well?

We provide complete maintenance help and advice, so your copier keeps running smoothly for a long time.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What’s the difference between a copier and a printer?

A copier is mainly for turning paper originals into duplicates, while a printer produces documents from digital files. Many devices today combine both functions

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What features should I look for?

Useful features include: • Automatic Document Feeder (ADF) – for copying multiple pages easily • Duplexing – automatic double-sided copying • Network & mobile printing support (Wi-Fi, cloud, AirPrint, Google Print) • Secure print release and data encryption for privacy and security

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Should I lease or buy a copier?

Leasing can help preserve cash, provides regular upgrades, and predictable monthly costs, while buying might be cheaper long-term if you have low maintenance needs.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How do I load paper properly?

Open the paper tray, fan the stack to reduce sticking, and make sure guides are snug so paper doesn’t skew or jam

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Why does my copier jam?

Common causes include damp or folded paper, incorrect paper type, or poor alignment in the tray.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How often should a copier be serviced?

For normal office use, a service check every 3 – 6 months helps prevent jams, streaks, and breakdowns.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How can I improve poor print quality?

Check toner levels, clean glass and rollers, and use the correct paper. Regular maintenance helps keep copies clear.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How do I know when toner is low?

Most copiers show a message on the screen when toner gets low. Many modern MFPs include toner meters.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Can I print from my smartphone or tablet?

Yes — if the copier supports wireless/mobile printing technologies like AirPrint, Mopria, or cloud printing.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What happens if my copier breaks down or needs a replacement?

If your copier experiences a fault, we’ll assess the issue quickly and provide repair or replacement options based on warranty and service agreement terms. Some providers also offer one-to-one replacement services during warranty periods to keep your office running smoothly.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Can I upgrade to a newer copier model?

Yes — whether you lease or purchase, we can help you switch to a better model when your needs change, including higher speed, better features, or improved efficiency.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Can I print or scan using a USB drive?

Yes — most modern copier machines support USB printing and scanning. This allows you to insert a USB flash drive directly into the copier to print files or save scans without using a computer.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Do your copiers support network or mobile printing?

Yes — many models support network printing, wireless/mobile printing, and scanning to email or USB, making it easy to work from desktops or mobile devices.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Do your copier machines environmentally friendly?

Yes. We offer energy-efficient models that help reduce power usage and features like duplex printing (double-sided) that lower paper use — both support sustainability goals. Modern copiers may also include eco-modes that use less toner and electricity.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Do you offer refurbished or reconditioned copiers for greener operations?

Yes! Refurbished/copiers have been professionally restored to excellent condition, reducing electronic waste and conserving manufacturing resources compared with new units. Many customers choose these green options for both cost and environmental benefits.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Where can I see customer reviews?

You can view testimonials and reviews on our Google Business Profile and our website. Reviews often highlight service response time, support quality, and overall customer satisfaction. (Tip: Link to your Google review page here.)

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What do customers say about your services?

Many clients comment on fast service, friendly support, and reliable performance — with ratings emphasizing professionalism and helpful staff.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Do you provide training on copier usage?

For all new purchases or leases, we provide operator training to help your staff use features like printing, scanning, and network functions. Some providers include this training free with installation

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What’s the difference between brand new and reconditioned copiers?

• Brand new copiers come straight from the manufacturer with the latest tech and full warranty. • Reconditioned copiers are used machines professionally restored to excellent working condition, offering cost savings and sustainability benefits。

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Are reconditioned copiers reliable?

Yes — reputable providers test and refurbish units thoroughly. Many even offer warranty coverage similar to new machines, giving you confidence and value.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What is an interactive whiteboard?

An interactive whiteboard is a large touchscreen display that lets users write, draw, present, and interact with digital content, replacing a traditional whiteboard or projector screen. It’s widely used in schools, corporate meetings, and training rooms for dynamic presentations and collaboration.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Who can use an interactive whiteboard?

Teachers, trainers, presenters, students, corporate teams, and anyone who needs a visual tool to collaborate, explain ideas, or deliver engaging content.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What are the common uses?

Teaching lessons, corporate presentations, brainstorming sessions, remote meetings, training workshops, and interactive workshops.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How easy is it to get started?

Very easy — most models are plug-and-play and behave like large tablets or computers. Training is included to ensure you’re comfortable using it from day one.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Do interactive whiteboards need internet to work?

Not for basic writing or presentation, but internet is needed for cloud apps, web conferencing, or downloading content.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Can multiple people interact with the board at once?

Yes — most modern boards support multi-touch, allowing several people to write, draw, or interact simultaneously

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Which platforms and apps are supported?

Many interactive whiteboards support Windows, Android, Zoom, Microsoft Teams, Google Meet and other popular apps.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How do I save or share what’s written on the board?

Sessions can usually be saved as files (e.g., PDFs, images) or shared via email, USB, or screen share — depending on the model and software.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What technical support is available?

We offer setup guidance, remote troubleshooting, software updates, and on-site support when needed.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Do you provide training?

Yes — we provide training sessions to help your team learn how to use the whiteboard confidently and fully utilize its features.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

What will the training cover?

How to write and draw, switch between tools, integrate video meetings, save/print work, and troubleshoot basic issues.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

Is training free?

Basic training is included with purchase; advanced or on-site training can be arranged for a fee.

Total Green Solutions Sdn Bhd https://www.rentacopier.com.my

How long is a typical training session?

Most trainings last 1–2 hours and can be repeated for multiple teams if needed.

Explore answers with confidence.

All Category

What is the difference between refurbished and used copiers?

Are refurbished copiers dependable enough to handle everyday office work?

Do your copiers come with a warranty?

Can I upgrade to a newer model in the future?

How can I take care of my copier to keep it running well?

What’s the difference between a copier and a printer?

What features should I look for?

Should I lease or buy a copier?

How do I load paper properly?

Why does my copier jam?

How often should a copier be serviced?

How can I improve poor print quality?

How do I know when toner is low?

Can I print from my smartphone or tablet?

What happens if my copier breaks down or needs a replacement?

Can I upgrade to a newer copier model?

Can I print or scan using a USB drive?

Do your copiers support network or mobile printing?

Do your copier machines environmentally friendly?

Do you offer refurbished or reconditioned copiers for greener operations?

Where can I see customer reviews?

What do customers say about your services?

Do you provide training on copier usage?

What’s the difference between brand new and reconditioned copiers?

Are reconditioned copiers reliable?

What is an interactive whiteboard?

Who can use an interactive whiteboard?

What are the common uses?

How easy is it to get started?

Do interactive whiteboards need internet to work?

Can multiple people interact with the board at once?

Which platforms and apps are supported?

How do I save or share what’s written on the board?

What technical support is available?

Do you provide training?

What will the training cover?

Is training free?

How long is a typical training session?