List of Frequently Asked Question Zennovi Food Sdn Bhd Kempas, Skudai, JB, Malaysia

Zennovi Food Sdn Bhd https://www.zennovifood.com

How many deliveries per day? What does each meal include?

We deliver twice a day to your door: lunch and dinner. Each meal includes: 1 serving of rice (brown rice for lunch / five-grain rice for dinner) 1 serving of meat 1 serving of vegetables 1 soup (SWS28 herbal soup for lunch / slow-cooked soup for dinner) 1 beverage (Dangshen & red date tea for lunch / herbal tea for dinner) 1 dessert (included with dinner)

Zennovi Food Sdn Bhd https://www.zennovifood.com

Can I choose my menu? Is it fixed?

Before you start, we customize the menu based on your **delivery method (vaginal / C-section) and recovery stage**. If you have preferences or restrictions, let us know. We will adjust as long as it remains within a balanced lactation diet.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Does the menu repeat often? Will I get bored?

No. We have a 14-day non-repeating main menu**, rotating with the SWS28 herbal system (metabolism → repair → lactation → recovery). You get variety and proper phasic nutrition.

Zennovi Food Sdn Bhd https://www.zennovifood.com

What is the difference between vaginal and C-section meals?

- Vaginal delivery : Start regular meals on the day of delivery - C-section : First 3–7 days are alcohol‑free, non‑bloating, non‑tonifying (light fish soup). Herbal tonics start after wound stability

Zennovi Food Sdn Bhd https://www.zennovifood.com

Is the meal suitable for breastfeeding? Will it reduce milk supply?

Very suitable. From week 3 we add lactation‑boosting ingredients (pig trotters, Fish soup etc). We avoid ginseng, leek, malt

Zennovi Food Sdn Bhd https://www.zennovifood.com

Are the meals too oily or salty?

We follow a gentle tonic approach, not "heavy tonic". - Oil: small amount of high-quality oil (black sesame oil etc) - Salt: normal amount (no-salt diets may worsen edema) You can request a "light version" when ordering.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Can I order only lunch, not dinner?

Yes, we do offer that. However, to ensure balanced nutrition during your confinement period, we recommend ordering both lunch and dinner together for the best results. The minimum order is 7 days of lunch and dinner. If you have special requests, please feel free to discuss them with our customer service team.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Are meals freshly cooked? Same day?

Yes, 100% same‑day freshly cooked. We start ingredient prep at 6am and cooking at 7am. No overnight meals, no pre‑made or frozen meal kits. You can book a tour of our open‑view glass kitchen

Zennovi Food Sdn Bhd https://www.zennovifood.com

How soon should I eat after delivery?

Within 1 hour is best to avoid nutrient loss and bacterial growth.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Do you use MSG, preservatives, or artificial flavors?

We use absolutely no MSG. The natural umami comes from the ingredients themselves — such as broth made from fish, chicken bones, pork bones, and vegetables — enhanced with just a small amount of seasoning (like salt and soy sauce) to elevate the flavor and make it easier to digest. ❌ No preservatives added ❌ No bouillon cubes or artificial seasoning powders

Zennovi Food Sdn Bhd https://www.zennovifood.com

How is kitchen hygiene ensured? Can I visit?

We have an open‑view glass kitchen. You can see: - Chefs wearing hairnets, masks, gloves - Separate handling of raw and cooked foods Welcome to book Confinement Omakase tasting

Zennovi Food Sdn Bhd https://www.zennovifood.com

My baby has severe jaundice. The doctor said no herbs or ginger. Is that true?

Please don't worry. Our herbs are tested sulfur‑free, heavy‑metal‑free, bacteria‑free. Ginger is used to expel cold and wind. Jaundice is caused by the newborn's immature liver, not by herbs or ginger in breast milk. 👉 If you are still concerned, pause for 2–3 days, then we resume.

Zennovi Food Sdn Bhd https://www.zennovifood.com

I had a C‑section. Will peanuts affect my wound?

No. Peanuts cooked in soup do not affect wound healing (only deep‑fried peanuts are discouraged). Peanuts actually help increase breast milk supply, beneficial for C‑section moms.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Will eating fish and mushrooms cause foul-smelling lochia?

No. We use deep‑sea fish rich in Omega‑3, which aids recovery. Mushrooms provide fiber for digestion. Neither affects lochia odor.

Zennovi Food Sdn Bhd https://www.zennovifood.com

What herbal formula do you use? How is it different?

We use the SWS28 Formulas (SWS28) Herbal Confinement System. This system consists of 28 postpartum-specific herbal formulas, which rotate according to the three-stage principle: Release →Replenish →Rejuvanate. All herbs have been tested for pesticides, heavy metals, and sulfur residues.

Zennovi Food Sdn Bhd https://www.zennovifood.com

What's the difference between SWS28 herbal soup and your regular soup?

- Regular soup : Light herbs for taste (yuzhu, lily bulb, hawthorn). Hydration only. - SWS28 herbal soup : Stage‑specific therapeutic formula to expel lochia, repair uterus, replenish qi & blood

Zennovi Food Sdn Bhd https://www.zennovifood.com

Does it taste very strong? I dislike Chinese herb taste.

Many moms worry, but most accept it after trial. We use mild‑tasting herbs(astragalus, red dates, goji berries, angelica root) and dilute with chicken/pork bone broth.

Zennovi Food Sdn Bhd https://www.zennovifood.com

I've finished my 30‑day confinement. Can I still drink herbal soup? Won't it be too heaty?

Yes, as long as you are within the 100‑day golden recovery window. We adjust the formula for the "tonifying stage" – it will not be too heaty and helps complete your recovery.

Zennovi Food Sdn Bhd https://www.zennovifood.com

When do I enter the "tonifying phase" (with rice wine chicken, pork knuckle vinegar)?

-Vaginal delivery : Day 5 after birth - C-section : Day 10 after birth (to ensure wound stability)

Zennovi Food Sdn Bhd https://www.zennovifood.com

I'm taking western medicine / chronic disease medication. Can I drink herbal soup?

We recommend showing the herbal formula to your doctor or TCM physician. Mild herbs generally don't conflict, but if you take anticoagulants or diabetes medication, individual assessment is needed. We can adjust the formula.

Zennovi Food Sdn Bhd https://www.zennovifood.com

What are your delivery areas？

Our main kitchen is located in Kempas Utama, primarily serving the Johor Bahru area. To guarantee food freshness, our farthest delivery zones are limited to Kulai and Ulu Tiram. Additionally, we have a central kitchen in Singapore (located at MacPherson) delivering island‑wide, excluding Sentosa and Tuas

Zennovi Food Sdn Bhd https://www.zennovifood.com

How do you manage delivery?

We use Grab or Lalamove for professional, zone‑based instant delivery services. This avoids a single driver covering the entire route, eliminating any concern about prolonged delivery times that could compromise food freshness.

Zennovi Food Sdn Bhd https://www.zennovifood.com

I live in an apartment / flat. Do you deliver upstairs?

Standard delivery is “pick up at the lobby / ground floor” The driver will call you upon arrival.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Will the food still be warm when delivered?

We use insulated bags + leak-proof sealed disposable meal boxes. Your meal will still be warm upon delivery (approximately 55–65°C). If you prefer it hotter, you can reheat it for 30 seconds using an electric steamer or microwave.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Do I need to return the thermal bags? How?

Recycling is required to support environmental protection and reuse. ⁠⁠•⁠ Every two weeks, simply return the items to our designated recycling staff. •⁠ On the final day of your meal plan, we will provide a disposable insulated bag.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Does rain or storms affect delivery? Will it be late?

Delays of 30–60 minutes are possible. We send push notifications.

Zennovi Food Sdn Bhd https://www.zennovifood.com

How is delivery fee calculated?

FREE Delivery

Zennovi Food Sdn Bhd https://www.zennovifood.com

Can I try the meals before ordering? How?

Yes, we provide at-home tasting. The tasting features 10 signature dishes served Omakase-style, giving mummies a real taste of our confinement meals. Originally RM79.90 — redeemable against a future meal plan. Please book via our website or customer service.

Zennovi Food Sdn Bhd https://www.zennovifood.com

What's the latest I can order? Can you do last‑minute orders?

We take limited orders per month to maintain quality. We recommend ordering 2–3 months in advance. Last‑minute orders depend on daily capacity – not guaranteed. Please contact customer service for inquiries

Zennovi Food Sdn Bhd https://www.zennovifood.com

My due date is uncertain. How do I book?

Don't worry. Book in advance and we reserve ingredients for you. •⁠ ⁠Vaginal delivery : Notify us when you're admitted; we start after birth (lunch or dinner) •⁠ ⁠C‑section : You can eat 4–6 hours after surgery; we schedule accordingly

Zennovi Food Sdn Bhd https://www.zennovifood.com

What if my baby comes earlier or later than expected?

Just notify us as soon as possible. We reset your start date and adjust the first week's menu based on your actual delivery method. No extra fees, no penalty.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Do you require a deposit or full payment?

We take a deposit first. The balance is due on the first delivery day. We accept bank transfer and credit card.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Is your disposable packaging safe?

Safe. We use high-temperature resistant, leak-proof, sealed disposable hygienic packaging sourced from local factories in Johor Bahru. All containers come with food-grade safety certificates, proving they are bacteria-free and safe for hot foods. Disposable packaging also prevents cross-contamination from sharing utensils with others, which is a great help for postpartum mummies who are in a weakened state.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Are there BPA or phthalates in the packaging?

No. All food containers meet *food‑grade safety standards*, BPA‑free and phthalate‑free.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Can I microwave or reheat in the container?

Yes. Our meal boxes are designed to withstand temperatures above 100°C and can be heated directly in a microwave or electric steamer (please avoid direct flame). Just remember to open the lid, otherwise pressure buildup may cause splattering.

Zennovi Food Sdn Bhd https://www.zennovifood.com

I'm less than 3 months pregnant and had a miscarriage. Do I need mini-confinement?

Yes. Miscarriage (natural or induced) still stresses the uterus and body. Without proper recovery, you may face menstrual disorders, chronic pelvic pain, or even infertility. Mini‑confinement follows the same logic as full‑term confinement – at least 14–28 days is strongly recommended.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Is the mini-confinement diet the same as full-term confinement?

Yes, very similar. You still need: expel lochia → repair uterus → restore qi & blood. We strongly recommend adding SWS28 herbal soup, not just drinking regular soup.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Can I work normally during mini-confinement?

It is recommended to rest for at least 7 days. After a miscarriage, the body is weak and immunity is lowered. Overexertion may lead to long-term aftereffects such as back pain, headaches, and menstrual irregularities. If you must return to work, you can order meals to be delivered to your workplace to help nourish your body, while ensuring you get adequate rest.

Zennovi Food Sdn Bhd https://www.zennovifood.com

How long should I wait before trying to conceive again?

Generally 6 months to allow the uterine lining to fully recover. A complete mini‑confinement (including herbal soups) significantly reduces the risk of another miscarriage.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Is confinement food really necessary? My mother‑in-law says she can cook.

A mother-in-law's heartfelt care is precious, but a 42-day confinement period requires: 2–4 different dishes every day Different herbal recipes for each stage Freshly cooked meals This is too tiring for any elder. What we often see working well is: mother-in-law takes care of the baby, you focus on resting, and Zheng Shan Liang handles the cooking — so no one gets exhausted. You can also order just our two deliveries a day (lunch & dinner), and let your mother-in-law prepare only breakfast.

Zennovi Food Sdn Bhd https://www.zennovifood.com

I'm in late pregnancy. Can I start confinement meals early?

Not recommended. Confinement herbal soups are designed for postpartum lochia expulsion and repair. Blood‑activating herbs may be unsafe during late pregnancy. However, you can *taste* beforehand to know the flavor, then start after birth.

Zennovi Food Sdn Bhd https://www.zennovifood.com

Can I drink herbal soups while breastfeeding? Will it affect my baby?

Yes, and it's recommended. Our herbal formulas are screened for ingredients safe for infants Some herbs (astragalus, angelica) may even improve breast milk quality. If still concerned, consult your pediatrician.

Zennovi Food Sdn Bhd https://www.zennovifood.com

How soon can I shower or wash my hair after birth?

•⁠ ⁠Vaginal delivery : 24 hours (shower only, no tub bath) •⁠ ⁠C-section : About 7–10 days, with waterproof wound cover Dry hair immediately after washing and avoid cold drafts. We recommend 妈妈汤包 (available for purchase).

Zennovi Food Sdn Bhd https://www.zennovifood.com

Can I drink plain water after birth? I heard it causes edema.

Yes, and you need to.* The traditional "no water" rule came from poor water quality. Modern advice: drink 2000–2500cc warm water daily to aid metabolism, lactation, and prevent constipation. Our herbal drinks (Codonopsis & red date tea, wellness tea) also hydrate.

Zennovi Food Sdn Bhd https://www.zennovifood.com

How long will lochia last? When should I see a doctor?

•⁠ ⁠Normal : 4–6 weeks, color changes from bright red → dark red → yellow‑white •⁠ ⁠Warning signs : Suddenly bright red again, heavy flow (soaking a pad in 1 hour), foul smell, fever

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All Category

How many deliveries per day? What does each meal include?

Can I choose my menu? Is it fixed?

Does the menu repeat often? Will I get bored?

What is the difference between vaginal and C-section meals?

Is the meal suitable for breastfeeding? Will it reduce milk supply?

Are the meals too oily or salty?

Can I order only lunch, not dinner?

Are meals freshly cooked? Same day?

How soon should I eat after delivery?

Do you use MSG, preservatives, or artificial flavors?

How is kitchen hygiene ensured? Can I visit?

My baby has severe jaundice. The doctor said no herbs or ginger. Is that true?

I had a C‑section. Will peanuts affect my wound?

Will eating fish and mushrooms cause foul-smelling lochia?

What herbal formula do you use? How is it different?

What's the difference between SWS28 herbal soup and your regular soup?

Does it taste very strong? I dislike Chinese herb taste.

I've finished my 30‑day confinement. Can I still drink herbal soup? Won't it be too heaty?

When do I enter the "tonifying phase" (with rice wine chicken, pork knuckle vinegar)?

I'm taking western medicine / chronic disease medication. Can I drink herbal soup?

What are your delivery areas？

How do you manage delivery?

I live in an apartment / flat. Do you deliver upstairs?

Will the food still be warm when delivered?

Do I need to return the thermal bags? How?

Does rain or storms affect delivery? Will it be late?

How is delivery fee calculated?

Can I try the meals before ordering? How?

What's the latest I can order? Can you do last‑minute orders?

My due date is uncertain. How do I book?

What if my baby comes earlier or later than expected?

Do you require a deposit or full payment?

Is your disposable packaging safe?

Are there BPA or phthalates in the packaging?

Can I microwave or reheat in the container?

I'm less than 3 months pregnant and had a miscarriage. Do I need mini-confinement?

Is the mini-confinement diet the same as full-term confinement?

Can I work normally during mini-confinement?

How long should I wait before trying to conceive again?

Is confinement food really necessary? My mother‑in-law says she can cook.

I'm in late pregnancy. Can I start confinement meals early?

Can I drink herbal soups while breastfeeding? Will it affect my baby?

How soon can I shower or wash my hair after birth?

Can I drink plain water after birth? I heard it causes edema.

How long will lochia last? When should I see a doctor?