List of Frequently Asked Question KARBOOK FLEXI TRAVEL SDN BHD Batu Caves, Selangor, KL, Malaysia

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Driver & Booking Requirements

Approval & Cancellation: All bookings are subject to company verification. We reserve the right to reject or cancel any booking without prior notice if documents are incomplete, unverified, or suspicious.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Valid License

Drivers must hold a valid, active driving license at all times during the rental period.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Authorized Drivers Only

Only registered drivers approved by the company are allowed to drive the vehicle. If an accident occurs while an unauthorized person is driving, the insurance coverage becomes void, and the customer will be 100% liable for all costs.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Late Returns

If you need to extend your rental, you must notify us at least 2 hours before your scheduled return time. Unauthorized late returns will incur extra charges calculated based on the vehicle’s specific model rates and package, or a minimum penalty determined by management. Delays exceeding a specific timeframe will automatically be charged as a full new day's rental.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Cleaning & Misuse Fees

The vehicle must be returned in a clean condition. We reserve the right to charge the full cost of professional cleaning, interior detailing, or restoration if the vehicle is returned excessively dirty, stained, has a smoking/vape smell, missing accessories, or shows signs of misuse.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Fuel Policy

The vehicle must be returned with the same fuel level as received. Any fuel shortage will be charged based on current market fuel prices to top up the tank, plus an administrative and refueling service fee depending on the vehicle model.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Vehicle Usage & Restrictions

Prohibited Activities: The vehicle must not be used for any illegal activities, racing, speed testing, sub-rental/sub-leasing, carrying prohibited items, or reckless driving.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Summonses & Tolls

The customer is fully responsible for all traffic summonses, parking compounds, toll charges, towing fees, or legal claims incurred during the rental period.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Incident Reporting

You must immediately inform the company in the event of an accident, breakdown, police case, vehicle seizure, or damage.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Damage, Liability & Payments

Customer Responsibility: The customer is fully responsible for all damages caused by negligence, misuse, drunk driving, or violation of agreement terms. Minor damages or lost accessories are the sole financial responsibility of the customer.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Loss of Use (Downtime Charges)

If the vehicle is grounded in a workshop due to damage caused by the customer, the company reserves the right to claim Loss of Use charges. This is calculated at the standard daily rental rate of that specific vehicle model for every day the vehicle is undergoing repair, regardless of any weekly/monthly discount package previously given.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Limitation of Liability

The company shall not be held liable for any personal loss, injury, loss of life, or damage/loss of personal property left inside the vehicle.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Late Payments & Enforcement

All payments must be made according to the agreed schedule. Late payments may result in penalty charges, suspension of service, remote GPS/system lock (immobilization), vehicle repossession without prior notice, or legal action. We also reserve the right to blacklist customers with overdue balances.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

GPS Tracking

All vehicles are equipped with a GPS tracking/security system for safety, asset recovery, and to detect unauthorized vehicle use.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Booking Cancellations

Non-Refundable Policy: Booking payments and deposits are non-refundable once the booking is confirmed, unless specifically approved by company management.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Change of Mind / No-Show:

Refund requests due to customer cancellations, failure to show up (No-Show), incomplete documents, or a change of mind are not guaranteed.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Early Returns

If you return the vehicle earlier than your scheduled drop-off date, no refunds or credits will be issued for the unused days or remaining duration of your package.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Security Deposit Processing

Refund Timeline: Security deposit refunds are processed within 7 to 30 working days, depending on the payment method and bank clearing times. This period allows us to verify outstanding traffic summonses or hidden vehicle damages.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Deductions

The company reserves the right to deduct any outstanding charges, damages, penalties, tolls, summonses, or administrative fees directly from the deposit before issuing the balance refund.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Unforeseen Circumstances

Vehicle Availability: If the selected vehicle becomes unavailable due to unforeseen circumstances (e.g., accident by a previous customer or sudden mechanical issues), the company may replace it with another suitable vehicle or provide a partial/full refund at our sole discretion.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Data Collection

We collect customer information—including your full name, IC/Passport number, driving license copy, phone number, residential address, and payment details—strictly for rental verification and operational security.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Legal & Official Disclosure

Your personal information may be shared with government authorities, insurance companies, enforcement agencies, financial institutions, or legal representatives when required by law or for investigation purposes (such as accident claims, theft, or traffic offences).

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Security Enforcement

We reserve the right to use customer records for security background checks, blacklist registries, debt recovery, and fraud prevention.

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Communication & Data Requests

Communication & Data Requests: By using our services, you agree that the company may contact you regarding booking updates, payment reminders, operational notices, or promotional offers. For any data privacy inquiries or correction requests, please email us at [email protected] or [email protected].

KARBOOK FLEXI TRAVEL SDN BHD https://www.karbook.com.my

Important Notice

All specific penalty rates, fees, and charges mentioned in the policies above are subject to the specific vehicle model, rental package, and current company tariff rates as stated in your final Rental Agreement / Invoice.

Explore answers with confidence.

All Category

Driver & Booking Requirements

Valid License

Authorized Drivers Only

Late Returns

Cleaning & Misuse Fees

Fuel Policy

Vehicle Usage & Restrictions

Summonses & Tolls

Incident Reporting

Damage, Liability & Payments

Loss of Use (Downtime Charges)

Limitation of Liability

Late Payments & Enforcement

GPS Tracking

Booking Cancellations

Change of Mind / No-Show:

Early Returns

Security Deposit Processing

Deductions

Unforeseen Circumstances

Data Collection

Legal & Official Disclosure

Security Enforcement

Communication & Data Requests

Important Notice