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Depends on your cargo volume, budget, and urgency. Large volume = FCL, small cargo = LCL.

Yes. LCL involves mixed shipments from different shippers, which increases the risk of damage or misdelivery.

Yes! Proper labeling (shipping marks) is essential for sorting and customs clearance.

A 20ft container holds ~28 CBM; a 40ft container ~58–68 CBM (depending on height).

Usually by volume (CBM), but heavy cargo may be billed using dimensional weight.

Possible reasons: port congestion, weather, blank sailing, customs issues, etc.

Yes, via our websites https://www.newflycn2my.com or third-party tracking platforms using your BL or tracking number.

It involves risk—especially for LCL. Use extra packaging or buy cargo insurance.

Take photos as evidence, contact the carrier, and prepare documents for claims (invoice, BL, insurance).

Could be stuck at port, pending customs clearance, missing paperwork, or under inspection.

Yes, essential for customs clearance and must match the goods.

CIQ (inspection) is required for regulated items. Customs declaration is required for all imports/exports.

Yes, via a licensed import agent (they clear the goods on your behalf).

Prepare all documents, cooperate with customs, and expect extra time and charges.

Hidden charges may apply (fuel surcharge, port fees, overweight charges, inspection fees).

Newfly shipping rates are all inclusive with no hidden fees. The quoted price covers everything

Depends on origin/destination ports and container type (20GP, 40HQ), quoted per container.

No. International freight is prepaid unless you have a credit arrangement.

High fees, cargo may be detained, auctioned, or destroyed.

The sender agrees that all shipments entrusted for transportation are transportable. The following items will not be transported: Dangerous, hazardous, flammable, or explosive materials; gold and silver bars; coins; dust; cyanide; mobile phones; tablets; desktop computers; helmets; precipitates or any form of natural, unrefined gold and silver nuggets; platinum and other precious metals; valuable gems; jewelry; currency of any nationality (paper money and coins); negotiable securities; any kind of checks, stocks, bonds, certificates, seals; blank or endorsed bank drafts, bills of exchange, or traveler's checks; antiques and cultural relics; artworks; livestock; plants; drugs; pharmaceuticals; liquor; firearms; tobacco; grains; items restricted by the International Air Transport Association (IATA); or perishable goods.

Air transport channels: General cargo is shipped from Shenzhen Airport, while sensitive cargo is shipped from Hong Kong Airport. These channels are different, so please strictly distinguish between general cargo and sensitive cargo. (If general cargo is sent via the sensitive cargo channel, there will be an approximate delay of 2-3 days, so please choose the correct channel.) Common sensitive cargo includes: liquids, powders, granules, pastes, food, cosmetics, skincare products, detergents, seals, branded or counterfeit products, items containing batteries, items with Bluetooth functionality, adult products, items containing magnets (such as speakers, audio equipment, etc.), items containing motors (items that can move when powered), and storage devices (such as CDs, memory cards, hard drives, USB drives, etc.). Common prohibited items include: gases, alcohol and tobacco, currency, live animals and plants, prescription drugs, weapons (controlled knives, firearms, stun batons, etc.), flammable and explosive materials, compressed aluminum canned products (ping pong balls, gasoline, drones, etc.). If sensitive items are sent via the general cargo channel and are rejected by airline security inspection, additional handling fees will apply plus a surcharge for sensitive cargo (minimum charge of 12 RM per shipment). Specific fees will be notified by customer service. If you are unsure how to distinguish between general cargo and sensitive cargo types, you can always consult our customer service for assistance.

Prohibited Items for Mailing Guidance Directory 1. Firearms (including replicas and main parts) and ammunition. 2. Controlled tools. Such as daggers, three-edged knives, spring knives (switchblades), crossbows, tear gas devices, etc. 3. Explosive materials. Such as explosives, detonators, fuses, fireworks, firecrackers, snap pops, pull pops, smash pops, etc. 4. Compressed and liquefied gases and their containers. Such as hydrogen, methane, ethane, acetylene, lighters, chlorine gas, compressed oxygen, nitrogen, etc. 5. Flammable liquids. Such as gasoline, diesel, kerosene, tung oil, acetone, ether, paint, lacquer, benzene, alcohol, rosin oil, etc. 6. Flammable solids, spontaneously combustible substances, substances that ignite upon contact with water. Such as red phosphorus, sulfur, solid alcohol, matches, activated charcoal, etc. 7. Oxidizers and peroxides. Such as permanganates, perchlorates, hydrogen peroxide, etc. 8. Toxic substances. Such as arsenic, arsenic trioxide, mercuric compounds, thallium compounds, cyanides, selenium powder, phenol, mercury, highly toxic pesticides, etc. 9. Biological products, infectious and contagious substances. Such as bacteria, anthrax, parasites, excreta, medical waste, human remains, animal organs, etc. 10. Radioactive materials. Such as uranium, cobalt, radium, plutonium, etc. 11. Corrosive substances. Such as sulfuric acid, nitric acid, hydrochloric acid, batteries, sodium hydroxide, potassium hydroxide, etc. 12. Narcotics and drug paraphernalia, improperly used narcotics and psychotropic substances, and precursors used improperly for drug manufacturing. 13. Illegal publications, printed materials, audiovisual products, and propaganda materials. 14. Spy equipment. Such as concealed listening devices, covert photography devices, electronic monitoring and interception equipment used for intelligence gathering. 15. Illegal counterfeit items. Such as counterfeit or altered currency, documents, official seals, etc. 16. Items infringing intellectual property rights and counterfeit inferior goods. Such as books and audiovisual products infringing patent rights, trademark rights, copyright; counterfeit and inferior foods, medicines, children’s products, electronics, cosmetics, textiles, etc. 17. Endangered wild animals and their products. Such as ivory, tiger bones, rhinoceros horns and their products, etc. 18. Items prohibited from import and export. Such as those harmful to human and animal health, items from epidemic areas, or those that can spread diseases; documents, materials, and other items involving state secrets. 19. Other items. Items listed in the “Dangerous Chemicals Catalogue,” “Civil Explosives Product List,” “List of Explosive Precursor Chemicals,” “Classification and Catalogue of Precursor Chemicals for Narcotics,” “People’s Republic of China Prohibited Import and Export Items List,” “Catalogue of Pathogenic Microorganisms for Human Infectious Diseases” (Class 1 and 2), as well as other items prohibited by laws, administrative regulations, or regulations of the State Council and its relevant departments.

We offer several options: Sea Freight (LCL/FCL) – Cost-effective, ideal for bulk shipments Air Freight – Fast, suitable for urgent or lightweight items Best Express Malaysia – Very fast, but higher cost

Timeframes vary by method: Sea Freight (Dedicated Line): 10–25 working days Air Freight: 3–7 working days Best Express Local Courier : 1 - 3 working days Full Container (FCL):10–21 days depending on the route

Freight is calculated based on actual weight vs. volumetric weight, whichever is greater. Volumetric formula: (Length cm × Width cm × Height cm) ÷ 6000 (for air/line-haul)

We offer several protections: Professional packing (reinforced, waterproof, anti-shock) Warehouse photo documentation Full tracking along the journey Optional cargo insurance for high-value goods

Sea freight from China to Malaysia generally takes 12–25 working days. Transit time depends on the origin city, vessel schedule, customs clearance, weather conditions, and port congestion. During peak seasons or public holidays, delivery may take a few additional days.

Sea freight is commonly charged based on cargo volume (CBM). Commercial shipments are usually priced by cubic meter, while small parcel sea freight may be charged by actual weight or volumetric weight. Rates vary depending on the cargo type, destination, and shipping method. Providing dimensions and weight helps ensure an accurate quotation。

Commercial sea freight is generally charged based on cargo volume (CBM) rather than weight. The calculation is: Length × Width × Height (cm) ÷ 1,000,000 = Cubic Meter (CBM). High-density cargo may be assessed differently depending on the shipment.

Minimum shipment requirements vary depending on the shipping service. In general, our LCL (Less than Container Load) sea freight service has a minimum shipment volume of 0.3 CBM. Smaller shipments can still be consolidated with other cargo whenever applicable. Please note that the minimum shipment requirement and charges may vary depending on the delivery destination within Malaysia. The latest minimum shipment requirements and charges are subject to the current standards issued by the Newfly Cargo.

Sea freight is ideal for furniture, building materials, machinery, hardware, household appliances, commercial cargo, and bulk purchases. Large or heavy shipments are generally more economical by sea than by air.

Sea freight can be delivered to most areas across Malaysia, including Kuala Lumpur, Selangor, Johor, Penang, Perak, Malacca, Negeri Sembilan, Pahang, Kedah, Kelantan, Terengganu, Perlis, and many other locations. Remote areas may require additional delivery arrangements.

Yes. Newfly provides sea freight services from China to East Malaysia (Sabah, Sarawak, and Labuan). As many locations in East Malaysia are considered remote areas, shipments may require additional consolidation, transshipment, and customs processing. As a result, transit times are generally longer than deliveries to Peninsular Malaysia. The estimated transit time is 25–45 working days, depending on the vessel schedule, weather conditions, customs clearance, and the final delivery destination. Shipping rates also vary based on the delivery location and postcode. Please contact the Newfly customer service team for the latest quotation.

Yes. Newfly can arrange deliveries to most islands and remote areas in Malaysia, including Pulau Pangkor, Pulau Redang, Langkawi, Cameron Highlands, and Genting Highlands. For certain islands, shipments are delivered to a designated jetty or collection point. Customers may need to arrange self-collection or onward transportation to the island. For highland and remote destinations, additional delivery surcharges may apply due to longer travel distances, road conditions, and higher operating costs. Shipping arrangements and surcharges may change depending on government regulations, seasonal conditions, fuel prices, and logistics costs. Please contact the Newfly customer service team for the latest quotation before shipping.

It depends on the shipping service selected. Door-to-door shipments typically include China export customs clearance, Malaysia import customs clearance, and final delivery. Port-to-port shipments may require the consignee to handle customs procedures separately.

Most sea freight shipments are charged by volume (CBM) rather than weight. Heavy cargo with a small volume may be assessed differently depending on the shipment.

Sea freight is more economical and suitable for bulky cargo, while air freight is faster and ideal for urgent shipments.

Door-to-door service includes pickup, export, shipping, customs clearance, and final delivery to your address.

LCL allows multiple customers to share one shipping container, making it suitable for smaller shipments.

FCL means one customer uses an entire container for their cargo only.

LCL is suitable for smaller shipments, while FCL is recommended for larger cargo that can fill most or all of a container.

Yes. Newfly provides air freight services from Malaysia to China for personal shipments. We currently do not provide sea freight services or accept commercial cargo for this route. Our Malaysia to China service is suitable for personal parcels, gifts, documents, clothing, food (subject to customs regulations), and other eligible personal belongings. Commercial imports, bulk cargo, pallets, machinery, and business shipments are not accepted under this service. If you are unsure whether your items can be shipped, please contact our customer service before sending your parcel.

No. At present, Newfly does not provide sea freight services from Malaysia to China. Our Malaysia-to-China service is available by air freight only and is intended for personal shipments such as personal belongings, gifts, clothing, documents, and other eligible personal items. We do not offer sea freight for this route because the transit time is significantly longer, customs clearance procedures are more complex, and sea freight is generally not cost-effective for personal parcels. Most individual shipments require faster delivery and simpler customs processing, making air freight the more practical and reliable option. For this reason, Newfly currently focuses on providing direct air freight services from Malaysia to China with more stable transit times and efficient customs handling.

To ensure smooth customs clearance and delivery, the following information is generally required when shipping a parcel from Malaysia to China: Sender's full name, contact number and address. Recipient's full name (as shown on their identification), contact number and complete delivery address in China. A clear description of the items being shipped. Quantity and declared value of each item. A copy of the recipient's China Identity Card (China ID) may be required for customs clearance, depending on the shipment and current customs regulations. Additional information or supporting documents may be requested for certain items. Our customer service team will advise you if further documentation is required.

Yes, but it depends on the type of battery and the shipment requirements. If the battery can be removed, it should be removed before shipping whenever possible. For devices with non-removable built-in lithium batteries, the shipment may still be accepted, provided that a valid Material Safety Data Sheet (MSDS) or battery safety test report is supplied to verify that the battery complies with air transport safety requirements. As lithium batteries are regulated dangerous goods for air transport, acceptance is subject to airline regulations and the latest destination customs requirements. If you are unsure whether your item can be shipped, please contact Newfly customer service before sending your parcel.

Yes. Newfly provides air freight services from Malaysia to China for personal luggage and personal belongings. This service is especially suitable for Chinese students studying in Malaysia who wish to send used clothing, books, daily necessities, souvenirs and other personal items back to China. Please note that this service is intended for personal belongings only. Commercial cargo, goods for resale, or large commercial shipments are not accepted. If your luggage contains restricted items or products with built-in lithium batteries, please contact our customer service before shipping.

It depends on the type, declared value and purpose of the shipment. China Customs may assess import duties and taxes based on the declared value, quantity, category and intended use of the goods. Personal belongings that meet the relevant customs requirements may receive different tax treatment from commercial goods. If import duties, taxes or customs clearance fees are imposed by China Customs, these charges are the responsibility of the recipient. To help avoid unnecessary delays, please declare the contents and value of your shipment accurately. If you are unsure about the customs requirements for your items, Newfly recommends contacting our customer service before shipping.

Under normal circumstances, air freight from China to Malaysia takes approximately 3–7 working days. Delivery time may vary depending on flight schedules, customs clearance, inspections, public holidays, and the final delivery location.

Air freight charges are based on either the actual weight or the volumetric weight, whichever is higher. The final shipping cost depends on the cargo type, dimensions, weight and shipping requirements.

Volumetric weight measures the space occupied by a shipment. Formula: Length × Width × Height (cm) ÷ 6000 If the volumetric weight exceeds the actual weight, the shipment will be charged based on the volumetric weight.

There is generally no strict minimum shipment weight. Even a single parcel can be shipped by air. For commercial or special cargo, we recommend contacting our customer service for advice.

Air freight is suitable for clothing, shoes, daily necessities, machinery parts, electronic accessories, commercial cargo and personal belongings. Certain sensitive goods may require additional documentation and must comply with airline regulations.

Yes. We provide delivery services to most locations across Peninsular Malaysia and East Malaysia, including residential, commercial and industrial addresses. Delivery time and charges may vary for remote areas.

There is generally no fixed maximum weight for air freight. However, weight limits vary depending on the airline, flight, and courier service. In many cases, shipments weighing more than approximately 40 kg per package may be classified as overweight cargo and could be subject to additional handling charges. For oversized or heavy shipments, we recommend providing the dimensions and weight before shipment so that we can arrange the most suitable air freight solution. Final acceptance, weight limits, and applicable charges are subject to the airline's or courier company's operating requirements and our customer service confirmation.

Our office customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PM. We also provide online customer support for inquiries and message replies from Monday to Saturday, 1:00 PM to 9:00 PM.

Our China warehouse operates from Monday to Saturday, 9:00 AM to 8:00 PM. Please note that cargo dispatch from China warehouse is not available on Saturdays and Sundays. Shipments will be arranged according to the scheduled departure days.

Our warehouse accepts cargo from Monday to Saturday. Customers may send their goods to our warehouse during our operating hours for receiving and checking.

Our Malaysia delivery service operates from Monday to Friday, 9:00 AM to 5:00 PM. Delivery vehicles will depart from the warehouse at 9:00 AM for daily deliveries. On Saturday, delivery service is available for half day only.