If client unable to provide TIN number, can we issue invoice to them?
If client unable to provide TIN number, does not request e-Invoice and if your business nature is not mandate to issue e-Invoice, you can just bill them normal invoice and then perform consolidated eInvoice at the given timeframe. If your client request for e-Invoice, for company you will need TIN number. However, for individual, IC number is sufficient to issue and e-Invoice.
My company pays cleaner every week, can I self-bill every week?
Yes, you can self-bill every week based on the payment to the cleaner if the cleaner is an individual taxpayer that does not operate under any business entity
If the supplier needs to be self-bill and is a local company, they will need to provide TIN number. Oversea company can just leave it blank while individual can just provide IC number.
How do I know if my company is mandate to issue e-Invoice?
Generally, if you are in the following industry you are required to issue e-Invoice
i) Automation
ii) Aviation
iii) Construction
iv) Luxury goods and jewellery (Currently guideline for this is yet to publish by LHDN)
We are in the Construction industry and some of our customer does not require e-Invoice and does not provide us their TIN number. How should we handle?
Not mentioning relaxation period, since you are in the Construction industry, you are mandate to issue e-Invoice. If your customer is an individual, IC number is sufficient to issue e-Invoice to them. If your
customer is a company, you will need to consult with LHDN officers on such matter how should you handle.
For staff claims, some is e-Invoice, some is just normal receipt. How do we handle?
As for now, normal receipts can still be treated as supporting document for any tax related matters. Your company just need to have a policy to state that staffs are eligible to perform such claims etc.
If customer had self-bill us, do we need to bill e-Invoice to them?
Your customer should not perform the self-bill. You as the supplier should e-Invoice them only. You may ask your customer to perform a self-bill credit note to contra the self-bill that they had mistakenly done.
For submission of self-bill, can I submit after payment date 2 months later?
For self-bill, currently only imported goods and imported services has a timeline to follow. Other than that, there is no specific issuance timeline and you can self-bill anytime.
The bills for expenses need to upload verify on the same day?
I am assuming you are thinking these are required for self-bill. For expenses and claims, there is no need to perform self-bill. You just need to have a company policy to state that staffs are eligible to perform such expenses claims etc.
What is MSIC Code? Is it Enterprise or Sole Prop will have also?
MSIC Code also known as Malaysia Standard Industrial Classification Code is a 5-digit number code to represent which category or industry of your business. Every company should have a MSIC code, including Sole Prop, Enterprise and Partnership. You can find your MSIC code at your Company Annual Return
Can I still perform Consolidated e-Invoice after relaxation period?
Provided if your industry does not fall into the category that not allowed to consolidate e-Invoice, yes you can perform Consolidated e-Invoice even after relaxation period.
I’m from XXX industry, how to key in my invoice after implementing e-Invoice?
Doesn’t matter which industry you’re in, you can still perform your billing as usual. The only thing you need to do is just to provide additional information which required by e-Invoice such as TIN number of buyer, Classification code of your product or services etc.
How do I invoice if I wish to bill my own service or products and add on with some on behalf payments?
You can still invoice your customer as usual with 2 separate lines.
1st line – your product or service, with the related classification code
2nd line – your payment on behalf collection, choose classification code “006 – Disbursement” or “027 – Reimbursement
Do we need to login MyInvois Portal after submitting e-Invoice from AutoCount?
Login MyInvois Portal is just for checking purpose when required. AutoCount had already covered most of the submission and status update. Login in is just to check to see if anyone misbill your company so you can reject their e-Invoice if required.
Can we perform Self-bill for commission payment purpose with earlier / backdate?
There is no need to perform backdate for such cases. LHDN does not enforce by how many days you should submit such self-bill now. However, we think that it is best to practice near real time so that you
will not miss out such self-bill submissions.
Consolidated e-Invoice to be done daily, weekly or monthly?
There is no direct instruction to say you cannot perform daily or weekly. However, we do recommend you perform monthly because there is a rule stating that if the buyer comes back and request e-Invoice within the month, the supplier must be able to issue e-Invoice to them. So, it is best to practice monthly Consolidated e-Invoice where the buyer request for e-Invoice will not cause many troubles for you to compliance with e-Invoice rules.
My company rents office with another company. How to do self-bill?
You just need to perform self-bill on the amount that you pay for rental. Example if the rental is RM 3,000 per month, split by your company and another company each pay RM 1,500, you just need to selfbill RM1,500.
You need to perform the miss out self-bill to fulfil compliance. We think that as long you try your best to comply with e-Invoice, should be no major issue.
If import small items or less quantity which not intended to be placed into purchases, do I need to perform self-bill?
You can treat these items as staff claim with company policy stating that these are eligible to be claimed from company staffs so that you do not need to perform self-bill.
You will need to see the bill is from who. If is from Google Malaysia, they are supposed to e-Invoice you. If the invoice is from overseas such as Google HQ, then only you will need to perform self-bill.
Staff claim if request e-Invoice need to provide TIN number?
For staff claim if you request your staff to request e-Invoice from the supplier, it is the best to provide your company TIN number so they can e-Invoice to your company. However, if that is not possible,
providing staff’s TIN or IC to get e-Invoice.
*Without e-Invoice is still possible when you have company policy stating that staff is eligible to perform such claim.
Staff claim is not required to perform self-bill. As long your company policy state that staff is eligible to perform such claims, the normal receipts / bill / invoice is sufficient to be supporting document for tax
purposes.
If we don’t have client’s TIN number, any way AutoCount able to help us?
AutoCount has a few ways to assist on such matter.
i) Get TIN function in Debtor Maintenance – Users can make use of our Get TIN function to generate a link and send this link to their customer to fill up their details. After filling such details, users just need to access back this function and the company details filled will be automatically pulled back and user does not need to key in anything in the system. User can perform this function to send out links by a batch of customers, so they do not need to do it 1 by 1.
ii) Search TIN – Users can make use of search TIN functionality in our Tax Entity. As long you have your customer BRN number, you can search out their TIN number. This function is under development and should be available soon.
If client agree to share their company details in AutoCount, how can we access them?
User just need use the Get TIN function in Debtor Maintenance. At the Get TIN function, there is a search function. User can search by TIN, BRN or Company Name to obtain their information.
If the Tax Entity by any chance will be in the “Supplier” side, usually we will fill in the accurate MSIC Code.
If the Tax Entity is for the “Customer” side, you can just fill in “00000 – Not Applicable”.
If my company only practice Consolidated e-Invoice. Do I still need to fill in Tax Entity for my customer?
If your company only practice Consolidated e-Invoice, there is no need to fill in Tax Entity for your customers. You just need to fill in the Tax Entity for your own company will do.
Invoice that is expired still exists in AutoCount. Can we edit those invoices?
Invoice that is expired are not allowed to edit. It serves as a record purpose only in AutoCount and does not affect your Accounts or Stocks. If you do not want the system to automatically mark your invoices as expired, you can adjust this setting at Tools > Options > General > Approval Workflow. Kindly set the Unapproved documents will be automatically marked as expired after “xx” days to a very large number so it will not trigger the expired automatically
Customer rejects my invoice within 72 hours, can I edit back the same invoice and resubmit again?
If you accept the customer reject, the correct step should void the mentioned invoice and create a new invoice with the amended information and submit again.
If customer request for e-Invoice later, can I edit my approved invoices?
Yes, if the invoice had not submitted as e-Invoice or calculate into Consolidated e-Invoice, you are still able to edit the approved invoice to put in the right tax entity for e-Invoice submission. Do note that you
will need to have the access right to do so.
As per FAQ by LHDN, there is no specific issuance time for e-Invoice, this means that you can backdate as long as you can. In AutoCount, you can make use of the “Issue Date” function to overcome this.
After submit e-Invoice and there is error in order placement, what can we do?
Assuming that this is a human mistake at the order placement side and not errors by LHDN. In such case, you can void / cancel this invoice within 72 hours and reissue a new invoice with the amended
information. If the invoice had passed 72 hours, you will need to perform Debit Note or Credit Note for any adjustments.
Usually if you are billing or adjusting on the invoice that you had billed, you should use Sales Debit Note or Sales Credit Note to submit e-Invoice, not performing self-bill.
Not necessary. Any cash sale that comes with Tax Entity is submitted as an individual e-Invoice. If you are mandate to issue e-Invoice, that does not mean that you cannot use Cash Sale function, it means that
you need to provide Tax Entity information regardless of which function you use that need to submit eInvoice.
If I already tick allow consolidate e-Invoice, is it every time I need to untick submit consolidate eInvoice if I wish to submit e-Invoice normally?
Your invoice auto ticks the consolidate e-Invoice is due to the relaxation period, not due to the setting of “Allow Consolidate e-Invoice”. As long your document date is before the relaxation period end date, it will always default to tick that option “Consolidate e-Invoice”
Currently my company use Cash Sale for billing from e-Commerce, walk in customers and company website sales. How to identify which bill need to consolidate?
We strongly recommend that you should split it to different debtor for your e-Commerce sales (Shopee, Lazada etc). This is because e-Commerce sales are not required to submit e-Invoice as it is being
submitted on behalf by e-Commerce platform already. However, your walk-in customers and own website sales need to submit Consolidate e-Invoice (if the buyer does not request for e-Invoice).
Can 1 PV issue 2 self-bill? Example pay rental with 2 landlord names
Yes, PV can be copied multiple times into self-bill. However, you will need to amend the information inside to split the figures and select the correct Tax Entity
For any creditor that you need to perform self-bill, it is advisable to assign the correct Tax Entity. This is because when you perform copy from related documents, we will know if this supplier is local or
overseas and assign the correct TIN or General TIN for that self-bill document.
If I pay royalty fees to overseas companies, what TIN number should I used?
If you pay royalty fees to overseas companies and wish to perform self-bill, you should use General TIN EI00000000030. If you are using AutoCount, you can leave the Tax Entity TIN number field empty and
select the correct country will do. We will know this is an oversea company and use the General TIN accordingly.
In AutoCount Tax Entity, should I key in the New BRN or Old BRN?
Currently both old and new BRN is supported as LHDN does not have any enforcement right now. However, LHDN recommends providing New BRN, and we would not know in future if this will be enforced. Personal opinion, it is better to use the New BRN if possible.
During Cash Sale if choose Debtor with Tax Entity (TIN Info etc) and press Cash / Credit Sales / Multi Payment, will it direct submit e-Invoice to LHDN?
Yes, Cash Sales will follow the normal logic of Invoice as well. If the Debtor selected has Tax Entity, it will attempt to submit as e-Invoice, if the Debtor does not have Tax Entity, then it will be saved normally and
used to calculate in Consolidated e-Invoice later.
Do I need to create 1 Tax Entity for each debtor that I have?
You only need to create Tax Entity for debtor that requires e-Invoice only. This is usually if the debtor is a business entity. If the debtor is an individual or not business entity, and if they did not request for eInvoice, you can no need maintain Tax Entity for them as you can perform consolidated e-Invoice later. Do take note that this only applies if your industry is not the mandatory industry to submit e-Invoice for every transaction.
LHDN expects format of “+60330003000”. However, with AutoCount, you can put in dash or empty space as “+603-3000 3000” and the submission will not face any issue as our AIP server had special
handle such format.
For foreign buyers, you can just key in their phone number as usual. We believe it will also consist of numbers and wont have any other special characters involved.
I wish to bill or invoice my items without Item Code, just select the Account / GL Code. Is it possible?
Yes, it is still possible as Item Code is not a field required for e-Invoice. However, you will need to select the right classification code manually. UOM is also not a mandatory field so you may leave it blank.
If I wish to issue Cash Sales, can I key the Tax Entity directly?
You can make use of AutoCount’s Cash Sale Debtor function where you can directly select or create Tax Entity by accessing it from the Cash Sale screen. It will save you a few steps from switching between
interfaces.
I have another system for billing, at the end of the month I will extract the sales and key in AutoCount. How do I submit such e-Invoice?
If you only need to submit Consolidated e-Invoice, you can just key those transactions in Sales Invoice, then after that run Consolidated e-Invoice to submit as Consolidated e-Invoice.
Can I still create 1 PV for commission payment, combining all commission payments to agent?
Yes, you still can practice creating 1 PV for commission payment by combining all the amount. But when you perform self-bill, you will have to separate it out, each agent to 1 self-bill only. This is because
commission payments not allowed to consolidate.
Just key into your Purchase Invoice or AP Invoice as usual. After that go to Self-bill function and copy from this transaction to perform self-bill. Remember to key in your K1 form number in Annexure section.